Business Analyst Senior

Location: Northern

Department:
Charlotte Area Transit System Department
* Thank you for your interest in joining the team that keeps Charlotte moving, at a very exciting time for our organization. At the Charlotte Area Transit System (CATS), we're committed to delivering safe, reliable, and innovative transit services for our growing community, and we value employees who bring professionalism, passion, and a commitment to public service.
** This position is currently employed by CATS, a department of the City of Charlotte. With the passage of the PAVE Act and last year's sales tax referendum, CATS is preparing to transition from a City department to the newly created Metropolitan Public Transit Authority (MPTA). The MPTA was established to strengthen regional transit governance, improve accountability, and support long-term investment in mobility.

It's an important and exciting step forward for transit in our region.
** Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service.

If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs.
** The creation of the MPTA positions us for a more modern, sustainable, and efficient transit system, one that can better support the Charlotte region for decades to come. We're excited about what's ahead and appreciate your interest in being part of it.
*** SUMMARY
* * The Business Analyst II is a hands-on operations analytics role responsible for developing actionable insights that improve decision-making and operational performance across the agency. This role partners with business units to use detailed operational data to investigate performance drivers, diagnose service and operational challenges, evaluate improvement opportunities, and deliver clear, data-driven recommendations.

This role involves work of greater scope and complexity than entry-level analyst assignments and requires more advanced analytical judgment. The Business Analyst II translates data into meaningful insights, builds reporting solutions, and supports continuous improvement initiatives by identifying trends, evaluating performance, and quantifying impact.
** Major Duties and Responsibilities
**** Data Analysis and Performance Management
*** Access, integrate, validate, analyze, and interpret detailed data from multiple systems, including operational, financial, workforce, customer, safety, quality, compliance, or other business data.
* Develop recurring and ad hoc reports, dashboards, summaries, charts, presentations, and analytical work products for managers and stakeholders.
* Investigate trends, anomalies, variances, and performance gaps using detailed business and operational data; diagnose underlying causes and identify actionable improvement opportunities.
* Support development, refinement, and maintenance of performance measures, tracking tools, reporting definitions, or other analytical outputs used for management oversight.
* Present data findings in a clear and useful manner to support planning, review, and decision-making.
* Help monitor the results of operational changes or improvement initiatives and assess observed impacts through data and stakeholder input.
* Support a culture of continuous improvement through structured analysis, documentation, and follow-through.
** Research, Documentation, and Recommendations
*** Research business issues, operating concerns,…