Network Administrator

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The Ridge Operations
1121 W Main Ave
De Pere, WI 54115, USA

Upholds the Credit Union's mission of "We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve" by managing and maintaining the organization's computer network, including local area networks (LAN), wide area network (WAN), and wireless networks. This role ensures that network systems are functioning efficiently, securely, and reliably to support the organization’s business operations.

The Network Administrator monitors network performance, troubleshoots issues, and implements network upgrades and enhancements as needed.

• Monitor, maintain, and support the organization’s network infrastructure, including LAN, WAN, WLAN, and VPNs.
• Perform regular network monitoring and analysis to identify issues, optimize performance, and ensure high availability.
• Manage network hardware, including routers, switches, firewalls, and wireless access points.
• Implement and maintain network security measures, including firewalls, access controls, and encryption.
• Ensure compliance with relevant security standards and policies.
• Provide timely resolution of network-related issues and support requests from end-users and other ITS Teams.
• Diagnose and resolve network problems, including connectivity issues, hardware failures, and configuration errors.
• Configure and maintain network devices, including setting up VLANs, routing protocols, and IP address schemes.
• Perform routine network maintenance tasks, such as firmware updates, backups, and patch management.
• Ensure network configurations are documented and up to date.
• Analyze network performance data to identify bottlenecks and areas for improvement.
• Optimize network configurations to enhance speed, reliability, and efficiency.
• Develop and maintain network backup and disaster recovery plans, ensuring the availability of critical systems and data in the event of an outage.
• Regularly test and update recovery procedures to ensure the business continuity.
• Work closely with other ITS Teams, vendors to support network-related projects.
• Communicate network status, issues, and resolutions to team members and management.
• Keeps up to date with regulatory, technical, industry, and other developments as they relate to Credit Union operations.
• Performs other duties as assigned by the Infrastructure Manager.

• Identifies improvements and efficiency of business and ITS processes and systems.
• Provides support to the ITS Teams during and after business hours.

• Treats all members and co-workers with dignity and respect.
• Resolves issues and completes requests to members’ satisfaction.

• Assists in the implementation of new services and products.
• Identifies options for potential solutions and assesses them for security, technical, and business suitability.
• Works closely with vendors and end users ensuring that all ITS projects and support work is completed in a timely manner.

• Uses excellent communication and listening skills to communicate highly technical information to non-technical users, including employees, technicians, and vendors.
• Provides frequent and timely updates for all work in progress or planned.

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
• 3-5 years of experience in network administration, systems administration, or a similar technical role.
• Strong knowledge of networking concepts, networking protocols, security practices, TCP/IP, DNS, DHCP, routing, switching, and VLANs.
• Stays current with relevant emerging technology advances.
• Ex…