Senior Expert, Global ERP Transformation

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Full Time Information Tech Brecksville, OH, US

6 days ago Requisition

The Senior Expert, Global ERP Transformation & Applications is responsible for supporting, governing, and continuously improving Force Motion Group (FMG)'s ERP platforms, ERP-related integrations, business applications, and the critical data flows that enable global business operations. This role brings deep hands‑on technical expertise to the stability, security, performance, and continuous evolution of the ERP ecosystem, integrated systems, and connected business applications.

The position contributes to technical standards, resolves complex technical challenges, guides service providers, and leads migrations, upgrades, system enhancements, and transformation initiatives throughout the full application lifecycle. Working closely with internal teams, service providers, and external partners, the role ensures ERP solutions remain reliable, scalable, secure, and aligned with evolving business requirements.

• Provide senior technical expertise across FMG's ERP platforms, integrations, and specialist business applications, including platforms adopted, replaced, or acquired in the future.
• Configure, troubleshoot, test, and resolve complex technical issues while working closely with internal IT teams, external partners, and business stakeholders.
• Develop and maintain technical standards, environment strategy, change‑control practices, and technical documentation for systems within scope.
• Maintain the technical roadmap for assigned platforms, including upgrades, version management, technical‑debt reduction, and lifecycle planning.
• Maintain an accurate inventory of ERP applications, integrations, interfaces, dependencies, and recovery requirements.
• Administer ERP application‑level security, including user and group profiles, authority rules, access‑control tooling, and least‑privilege principles.
• Manage library and environment management, source and object promotion, and environment refreshes across the ERP estate.
• Own ERP job scheduling, batch monitoring, output and print management, and other operational routines required to keep ERP applications running reliably.
• Define ERP recovery requirements, including recovery time and recovery point objectives, restore sequencing, and validation of restores and disaster‑recovery tests.
• Plan and execute ERP cutovers and controlled outages, including weekend and out‑of‑hours work, with tested rollback positions and clear business communication.
• Act as the ERP technical counterpart to hosting and managed‑service providers, working closely with the IT Infrastructure Expert on the overall hosting and infrastructure relationship.
• Act as global application owner for specialist platforms surrounding the ERP, including accounts receivable, cash application and collections, accounts payable automation, expense management, labelling, trade and customs compliance, quoting, CRM, and e‑commerce solutions.
• Own assigned applications throughout their lifecycle, including configuration, business rules, user and role administration, releases, upgrades, and assessment of vendor‑delivered changes before production deployment.
• Manage incidents, service requests, and technical escalations in line with agreed service levels and operational priorities, keeping stakeholders appropriately informed.
• Take ownership of routine and complex technical and functional issues, including leading critical production incidents through to resolution and coordinating business users, service providers, and…