Director of AI Customer Success - Customer Data Platform

Location: Northern

Director of AI Customer Success
- Customer Data Platform page is loaded## Director of AI Customer Success
- Customer Data Platform locations:
USA - CA
- Palo Altotime type:
Full time posted on:
Posted Todayjob requisition :
JR100830

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
*
* Job Description:

** As a member of Uniphore’s Customer Success team, the
** Director of AI Customer Success
** will serve as strategic advisor to enterprise clients. This role blends executive-level client engagement, AI expertise, and a deep consulting background to ensure successful delivery, adoption, and long-term value realization of AI solutions. success capabilities. This role bridges the gap between technical capabilities and business needs, ensuring customers achieve their goals and maximize their return on investment.
This role will focus primarily on our Customer Data Platforms (CDP) verticals of Martech and Adtech solutions.

Key Responsibilities:

The Director of AI Customer Success will be the primary point of contact for Uniphore’s Enterprise Customers. In this role you will lead customer strategy by focusing on and following key facets of Customer Success Journey:
* Drive customer success outcomes by developing key Customer Success metrics such as Value Realization, key performance metrics, gross renewals rate, net retention, adoption, customer health, churn rate and customer health score.  Work with Product and platform teams to improve SaaS telemetry and gain real time understanding of the pulse of the customer.
* Drive adoption, satisfaction, and long-term value through combining technical expertise and customer-facing skills.
* Own executive-level relationships with key enterprise clients, serving as a trusted advisor for AI strategy, implementation, and value realization.
* Lead complex customer engagements focused on deploying AI and data-driven solutions across business functions.
* Develop tailored success plans and roadmaps that align AI capabilities with customer business objectives.
* Partner with Sales, Product, Engineering, and Delivery teams to ensure seamless implementation and continuous improvement.
* Drive customer adoption, expansion, and retention through strategic planning, outcomes tracking, and executive business reviews.
* Establish best practices for enterprise customer success, from onboarding to renewal, with a focus on scalable AI impact.
* Serve as a thought leader internally and externally on AI use cases, responsible AI practices, and digital transformation strategies.
* Provide feedback to product teams to influence the roadmap based on client needs and industry trends.
* Championing the broader Uniphore Business AI Cloud Platform within your portfolio, driving adoption of the deep data and AI capabilities that enable business transformation.
* This role will report to U.S. VP of Customer Success.
*
* Required Qualifications:

*** 8-10+ years of experience in…