Senior Field Underwriter

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Small Commercial Underwriting team is currently seeking a Senior Field Underwriter to join our team. This is a full‑time, exempt role that is eligible for a fully remote arrangement. The actual job title and level may be flexible, depending on candidate qualifications and experience.

Small Commercial Senior Field Underwriters are responsible for driving the growth of Small Commercial Lines (CL) business by underwriting new business across all lines and sizes of POS and Non‑POS accounts. They also build and maintain strong agency relationships with Agency staff and SCSMs, working closely with and directing the activities of their UT partner(s) following established workflows.

• Categorize and direct UT on next steps based on assessment and categorization.
• Document underwriting decisions within standards and expectations in underwriting systems.
• Communicate coverages and coverage advantages to highlight in the quoting process, including account rounding opportunities and cross‑sell opportunities for Specialty businesses on accounts being quoted. The account responsibility falls to the Portfolio Underwriter, although consultation with Field and Portfolio Underwriters is expected as required.
• Communicate proactively with agents to convey a sense of ownership and service during all interactions.
• Instill confidence with agents in their decision to place new business with The Hanover, mainly SCSMs, UTs and Renewal UW colleagues, to communicate difficult messages most effectively with agent partners and overall agency management.

• New Business Production (approximately $2 Million annually).
• Quality of audits/file reviews and achievement of mix goals aligned with workflows.

• Strong underwriting skill and coverage knowledge; ability to make underwriting decisions on POS and CPP accounts up to $50,000 premium size.
• Sales orientation: able to solicit, qualify, negotiate and close accounts in a manner that promotes deeper partnership with agents.
• Demonstrated commitment to service and partners; high level of responsiveness to UTs, SCSMs and renewal UWs, demonstrating strong relationship building.
• Knowledge of competition and the current marketplace; apply understanding to every opportunity, ranging from exception to only underwriting on the small BOP to more thorough review on larger or more complex accounts.

It’s not just a job, it’s a career, and we are here to support you every step of the way. Through on‑the‑job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

• Medical, dental, vision, life and disability insurance
• 401(k) with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On‑site medical/wellness center (Worcester only)
• for the full list of Benefits

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

The Hanover Insurance Group is committed to an equal opportunity workplace free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive or short‑term incentive), long‑term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.