Claims Adjuster – Bilingual

Responsibilities

• Answer incoming phone calls, emails, and other correspondence concerning insurance and warranty claims in a professional manner.
• Interface with the insured and other stakeholders concerning claims‑related matters.
• Investigate claims, evaluating each request to determine if AIG should approve or deny.
• Adjudicate and settle claims according to fair claims practices.
• Be familiar with state statutes concerning claims practices.
• Maintain knowledge of industry and asset coverage types.
• Handle research assignments and reporting as delegated by management.
• Maintain good working relationships during all contacts with clients, even during difficult conversations.
• Answer claims and coverage questions from other departments.
• Take responsibility for continuously improving processes and product knowledge, understanding of program coverage and exclusions.
• Act professionally at all times.
• Perform additional duties and work as assigned.
• Support all Spanish claims activities for US and Global programs.

• Must demonstrate and maintain strong ethics.
• Must be proficient in both English and Spanish.
• A record of providing outstanding customer service (can be within a sale, retail, pharmacy, equipment repair, insurance, etc., environment).
• Excellent verbal and written communication skill.
• Experience in conflict resolution, or the ability to de‑escalate tense situations, and comfortable in a role that requires some negotiations.
• High School Diploma or equivalent required.
• Analytical skills and the ability to search the internet for answers and market data.
• Results oriented, and able to work well under pressure.
• Excellent organizational skills – flexible with moving from project to project while keeping track of progress.
• Professional attitude – we are looking for someone enthusiastic, reliable, and a team player.
• Effective written and verbal communication skills.
• Basic Excel, Word, and Outlook skills.
• Great interpersonal communication.
• Ability to consistently meet deadlines.