Desk Property Lead Consultant

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

As a Desk Property Lead Consultant, you will be responsible for investigating and validating the details of loss for large loss complex homeowners claims, typically valued more than $250,000. In this role, you will determine coverage, assess damages, and negotiate claim settlements within your assigned authority. You will also serve as a resource to junior team members by providing guidance and support.

Delivering a high level of service to our premium customers is key, including being readily available to address and resolve escalated concerns in a timely and professional manner.

We are seeking an experienced Desk Property Lead Consultant Claims professional with a strong background handling high-volume and large loss complex homeowners claims, including losses more than $250K. Brings expertise in writing and reviewing complex repair estimates, managing high-value properties, and owning claims from start to finish across all exposures (dwelling, contents, ALE, mitigation, and supplements). Preferred background includes insurance carrier experience along with field exposure, and demonstrated ability to effectively partner with independent adjusters and cross-functional teams.

Known for strong communication skills, collaborative approach, and ability to navigate complex loss scenarios such as storm, water, and hail claims. Proven track record of providing excellent customer service, including supporting escalations, and comfortable participating in an on-call rotation to support premier customer needs.

• Handles investigation regarding all aspects of the most complex or specialized Homeowners first party claims (coverage, damages and subrogation) with the exercise of discretion / independence within increased level of authority
• Retains and expands expertise on all components of residential construction and repair, including structural integrity and home systems and evolving building techniques
• Identifies the most complex customer needs and works to meet those needs using advanced customer service skills
• Determines subrogation or fraud potential and how to handle and recommends process improvements
• Demonstrates advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Mentors and develops junior staff through estimate review, reinspection, ride-along and other techniques
• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome

• This job does not have supervisory duties.

Sign On Bonus:

You may be eligible for a $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.

* Current employees or candidates who have previously worked for Allstate, including its family of companies, are not eligible for this sign-on bonus.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

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Skills

Analytical Thinking, Claims Resolution, Communication, Cross-Functional Teamwork, Customer Service, Homeowners Claims, Large Loss Claims, Negotiation, Xactimate

Compensation

Compensation offered for this role is 80,000. annually and is…