SIU Field Investigator

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

As a SIU Field Investigator responsibilities include investigating suspected fraud, conducting detailed case reviews, and handling complex BI fraud investigations, including staged accidents, claim misrepresentation, and organized fraud schemes. The successful candidate will possess strong analytical and investigative skills, excellent judgment, and the ability to manage high-impact cases from start to finish.

We are seeking an experienced SIU Investigator to join our team! This territory covers Northern Louisiana and Mississippi, with a strong preference for candidates located near Monroe, LA. Candidates residing in Monroe, Shreveport, LA, or Jackson, MS will be well-positioned to support the assigned region.

The ideal candidate will bring several years of Special Investigations Unit (SIU) experience with an insurance carrier, along with a strong foundation in claims handling. This role is primarily focused on Auto Bodily Injury (BI) investigations and also supports Homeowners claims, including weather-related losses such as roof, wind, and flood damage.

If you thrive on uncovering facts, solving complex cases, and making a meaningful impact in the fight against insurance fraud, we'd love to hear from you!

Key Responsibilities

• Enters SIU claim data information into multiple SIU systems
• Reviews investigations with fraud outcomes to validate whether denial is appropriate
• Updates files with investigation outcome, and when no fraud or insufficient evidence is found, returns file to MCO for further handling and settlement
• Conducts complex online data application searches, research, and evaluation
• Conducts complex site inspections, including body shops, medical clinics, loss locations etc.
• Conducts thorough investigations of complex that are potentially fraudulent to determine if payment is warranted, including scene investigations and surveillance as needed
• Validates that the information provided and obtained through investigation is true and accurate and follows up on all possible leads
• Summarizes documents and enters into claim system notes, documenting a claim file with notes, evaluations and decision-making process
• Utilizes analytic tools or SIU field intelligence to identify complex claims for investigation and/or for support in the evidence of the fraud and damages
• Researches and responds to complex customer communications, concerns, conflicts or issues

• This job does not have supervisory duties.

#LI-AS2

Skills Critical Thinking, Decision Making, Evidence Gathering, Fraud Investigations, Insurance Claims, Insurance Fraud, Insurance Investigation, Investigative Skills, Special Investigations

Compensation
Base compensation offered for this role is:
SIU Field Adjuster Cons II: $62,100 - $92,700
SIU Field Adjuster Sr Cons I: $68,500 - $104, 100
And is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.
As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting…