Claims Representative II (Baltimore, MD

Claims Representative II (Baltimore, MD)

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Baltimore, MD

Reporting To: Chris Lewis

Compensation: $60,320 - $70,000 / year

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America
, we’re at the frontier of innovation and excellence, blending cutting‑edge technology with top‑tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

Davies Claims North America is looking for an experienced Claims Representative II to handle managing, investigating, and resolving of serious claims involving minor property damage and complex bodily injury claims filed against the Maryland Transit Administration (MTA). Reporting to the MTA Claims Supervisor and/or other designated officials, you will manage a caseload of approximately 150 individual case files, some with multiple claimants, arising from MTA operations.

To be successful in this role, you will need to have a high‑level attention to detail, display superb problem‑solving skills, and exhibit discretion with sensitive and confidential information. You must have a high school diploma or possess a high school equivalency certificate, and must have at least two years of experience investigating, settling, and handling automobile property damage, bodily injury, and general liability claims.

Additionally, you must demonstrate an exceptional capability to multi‑task and prioritize with excellent organization and documentation skills in a fast‑paced, dynamic work environment.

This role is a full‑time position at the Maryland Transit Administration office based in Baltimore, MD.

• Manage a caseload of approximately 150+ claim files, some with multiple claimants, pertaining to MTA operations liability
• Perpetual evaluation of reserves for property damage and/or bodily injury claims with exposures of $25,000 or greater (subject to change)
• Investigating claims, issuing timely reports, completing thorough diary reviews, managing litigation, and demonstrating excellent organizational skills
• Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
• Perform other duties as assigned

Required

• High School diploma or possession of a high school equivalency certificate
• Two years of experience handling commercial liability claims with emphasis on mass transit, automobile, and general liability
• Experience with investigating, settling, and handling automobile property damage, bodily injury, and general liability claims
• Adherence to the requirements within Section 111 of the Medicare, Medicaid, and SCHIP Extension Act of 2007
• Proficiency with Microsoft Office Suite

Preferred

• College degree
• Familiarity with Medicare requirements

Other skills and abilities

• Proactive, independent, and takes initiative with consistent follow through
• Superb communication skills, verbal and written, conducted in a timely manner
• Superior time management skills with capability of working with and meeting deadlines
• Exceptional capability to multi‑task and prioritize with excellent organization and documentation skills in a fast‑paced, dynamic work environment
• Excellent team player with interpersonal skills
• High level attention to detail and problem‑solving skills
• Capable of working collaboratively and independently with minimal supervision
• Exhibit discretion with sensitive and confidential information
• Display a comfort level working with key people at all levels within an organization

At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) for non‑exempt employees
• Paid holidays
• L…