Account Manager - Commercial Insurance (Construction ​/ Contractors

Jobs Search Account Manager
- Commercial Insurance (Construction / Contractors)

Job Description:

Title:

Account Manager
- Commercial Lines Hybrid Preferred: 1 day in the Binghamton, NY or Syracuse, NY office OR Fully Remote: applicants residing in Eastern or Central Time Zones Book Focus:
Construction, Contractors, Habitational |

Required:

active property & casualty (P&C) license

Please note:

If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.

Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit:

About the Role:

Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.

Technical Competence:
Maintain technical competence and industry expertise. Team Leadership:
Direct daily activities of the account management team. Customer Service:
Handle customer service requests, policy administration, billing, claims, and coverage analysis. Policy Management:
Manage policy expirations and renewals. Renewal Process:
Conduct client research, prepare submissions, negotiate coverages, and present proposals. Accounts Receivable:
Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance:
Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Activity Monitoring:
Monitor and maintain activity/suspense to ensure timely completion. Communication:
Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence:
Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance:
Stay updated on company policies and procedures. Continuous Improvement:
Seek and adopt best practices to improve individual and team performance. Champion IOA Values:
Demonstrate integrity and leadership.

• 3-5 years of account management experience, or 5+ years in the insurance industry
• Thorough knowledge of insurance brokerage and client needs
• Required active property & casualty (P&C) licensing; professional designation (CIC or equivalent) preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)
• High School Diploma (or equivalent)
• Hybrid Preferred: 1 day in the Binghamton, NY or Syracuse, NY office
• OR Fully Remote: applicants residing in Eastern or Central Time Zones
• Book Focus:
  Construction, Contractors, Habitational |
  
  Required:
  
  active property & casualty (P&C) license

• About the Role:
  
  Manage an assigned book of business, ensuring account retention and supporting new business
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions
• Technical Competence:
  Maintain technical competence and industry expertise
• Team Leadership:
  Direct daily activities of the account management team
• Customer Service:
  Handle customer service requests, policy administration, billing, claims, and coverage analysis
• Policy Management:
  Manage policy expirations and renewals
• Renewal Process:
  Conduct client research, prepare submissions, negotiate coverages, and present proposals
• Accounts Receivable:
  Monitor reports and take action on delinquent accounts, collecting outstanding balances
• System Maintenance:
  Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness
• Activity Monitoring:
  Monitor and maintain activity/suspense to ensure timely…