Associate Auto Adjuster, Glass & Roadside

• Acquire and apply basic knowledge of auto coverages, including auto physical damage, to evaluate and resolve high-volume, low-complexity claims such as glass, roadside assistance, and rental vehicle coverages for repairable vehicles
• Resolve claims through proactive problem solving and decision making, within authority guidelines and under direct supervision
• Prioritize workload and overcome obstacles
• Document damage evaluation, investigation, negotiation, and settlement decisions
• Collaborate with external and internal business partners to facilitate claims resolution
• Support members, business partners, and claimants through multiple communication channels and digital tools
• Acquire and apply foundational knowledge of Property and Claims insurance products, services, policy contracts, coverages, and internal claims procedures
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

• High School Diploma or equivalent experience or GED
• Ability to provide exceptional customer service for members by communicating clearly and professionally using multiple communication channels to process information related to auto claims
• Ability to prioritize and multi-task while navigating through multiple business applications
• Successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire
• Successful completion of a job-related assessment is required

Demonstrates foundational knowledge of Property and Claims insurance products, effective problem-solving skills, and the ability to provide exceptional customer service while managing multiple tasks and communication channels.

• Insurance Adjuster License
• Auto Claims Processing
• Customer Service Excellence
• Risk Management
• Claims Resolution

• Auto Coverage Knowledge
• Damage Evaluation
• Claims Documentation
• Negotiation Skills
• Investigation Techniques

• Proactive Problem Solving
• Effective Communication
• Prioritization
• Collaboration
• Multi-tasking

• Insurance Adjuster License

• Property Insurance
• Claims Procedures
• Risk and Compliance Policies

• Digital Communication Tools
• Business Applications