Commercial Lines Account Manager

Primary Office

Location:

626 Washington Place. Pittsburgh, Pennsylvania. 15219.

Position Title:

Commercial Lines Account Manager

Business Unit: INSA

Reports to:

Supervisor of Commercial Lines Client Services

The Account Manager's main role is to ensure customer satisfaction and client retention by delivering timely, consistent and exceptional service for an assigned book of business. The incumbent performs every function within the department, shares responsibility of the department in the event of an absence and helps other departments when needed.

• Manage client relationships and ensure superior service.
• Receive phone calls from clients and carriers and comply with requests.
• Works independently to resolve client issues and discrepancies with some assistance from sales executive when needed.
• Coordinate with sales executive to discuss renewal strategy and prepare professional insurance summary.
• Prepare quality submissions to carriers, review and analyze quotations received from carriers and prepare professional and accurate proposals for presentation to our clients.
• Maintains fluency in all company interfacing and product guidelines for rating and making changes.
• Responsible for the data integrity of information within the agency management system.
• Maintain and prioritize workload, including work assigned to Account Technician by AM.
• Maintain familiarity with and follow agency workflows and procedures.
• Perform contract review with respect to insurance requirements and issue non-standard certificates.
• Maintain suspense system to follow up on outstanding items.
• Collaborate in a professional manner with all clients, carriers and teammates.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

High School or GED

5

• Excellent project management skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Excellent customer service skills
• Ability to use a personal computer and job-related software
• MS Word
  - Basic Level
• MS Excel
  - Intermediate Level
• MS Power Point
  - Basic Level
• Experience in commercial lines coverage and underwriting, technical knowledge and understanding of all forms of coverage and risk alternatives.

Property and Casualty Insurance License in state of PA required. Insurance designation preferred.

N/A

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements.

FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

A culture of teamwork. A history of success.

As a leading diversified financial services company, F.N.B. Corporation (FNB) offers a wide range of opportunities for individuals who want to grow their careers. The FNB team is a group of highly qualified professionals who work together to provide comprehensive financial solutions across our corporate footprint, which includes Pennsylvania, Ohio, Maryland, West Virginia, Virginia, North Carolina, and South Carolina. Our consistent recognition as a best place to work and top workplace by our own employees symbolizes the outstanding culture we represent.