General Liability​/Casualty Adjuster

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance General Liability / Casualty Adjuster

To be an Account Manager with General Liability Claims experience responsible for the end-to-end management of liability claims involving both primary and excess coverage. This role ensures timely and accurate claim handling, mitigates financial exposure, supports strategic litigation management, investigation, evaluation, and resolution of claims while maintaining compliance with regulatory standards and client-specific requirements.

• Investigate, evaluate, and resolve general liability claims, including bodily injury, and complex litigation matters.
• Handle claims under both primary and excess policies, ensuring proper coverage analysis and coordination.
• Communicate effectively with insureds, brokers, carriers, attorneys, and other parties involved in the claim process.
• Maintain accurate and timely documentation in proprietary claims systems.
• Collaborate with internal teams and external counsel to develop litigation strategies and settlement recommendations.
• Monitor claim progress, set reserves, and ensure timely reporting to clients and carriers.
• Adhere to jurisdictional regulations and company best practices.
• Participate in audits, quality reviews, and performance evaluations.
• Provide exceptional customer service and maintain strong client relationships.
• Participate in regular discussions with clients regarding claim status/developments and reserving of excess claims.
• Engage defense counsel for coverage reviews of excess claims and defense of primary policy General Liability Claims.

• Performs other duties as assigned.
• Supports the organization's quality program(s).

• Education & Licensing:
  Bachelor's degree from an accredited college or university preferred.
• State adjuster licenses required.
• Experience:
  
  Six (6) years of related experience and/or training or equivalent combination of education and experience required.
• Skills & Knowledge:
  Thorough legal and jurisdictional knowledge based on line of business.
• Strong oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Strong customer service skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental:
Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
Physical:
Computer keyboarding, travel as required.
Auditory/Visual:
Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

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