Claims Specialist

Ward North American - Corporate Office
17275 Green Mountain Rd
San Antonio, TX 78247, USA

Claims Specialist – Moving & Storage

Schedule: Monday–Friday, 8:00 AM–5:00 PM
Position: Full-Time

Key Responsibilities

• Manage claims from initial submission through settlement and closure.
• Review inventories, condition reports, photographs, estimates, delivery documents, and other moving records to determine liability.
• Prioritize claims based on urgency, severity of damage, deadlines, and customer needs.
• Maintain accurate claim files, notes, documentation, and follow-up tasks.
• Calculate settlements, deductibles, liabilities, and chargebacks.
• Identify responsible parties and communicate financial liability when applicable.
• Communicate claim decisions professionally with customers, drivers, agents, vendors, and internal teams.
• Handle difficult conversations and disputes professionally and confidently.
• Follow established daily tasks, procedures, and timelines while managing a high-volume workload.

Qualifications

• Strong computer and data entry skills with the ability to learn multiple systems.
• Excellent attention to detail, organization, and time-management skills.
• Ability to multitask and prioritize changing workloads.
• Strong reading comprehension and ability to interpret detailed documentation.
• Basic accounting/math skills for settlements, liability, and chargebacks.
• Strong written and verbal communication skills.
• Comfortable making decisions and communicating liability to responsible parties.
• Able to work independently and follow claims through to completion.
• Previous claims, moving & storage, transportation, logistics, or related experience is preferred but not required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.