STD Team Lead- WBI

About the role

This position is responsible for providing timely and accurate support to our claimants, policyholders, and the claims department. Plan, mentor, organize and coach activities within the Claims Unit and ultimately be responsible for the quality of work, productivity and service of a team of claims examiners.

• Supervises the processing of Short-Term Disability (STD) claims, handled in an STD Claims Unit, to ensure timely and appropriate adjudication within Company guidelines.
• Ensures achievement of specific customer service and production objectives as established by the Company.
• Supports claims partnership with sales, underwriting, actuarial, customer service and other internal departments.
• Utilizes the file review and coaching process to continually improve and develop the examiners' skills relative to case strategy, decision-making, negotiation and communication.
• Handles a caseload of claims as necessary.
• Models open and inclusive behavior.
• Projects a positive image and leads by example.
• Completes special projects as assigned by management.
• Seeks every opportunity to accept challenging assignments and developmental opportunities.
• Responds to escalated and service related calls.
• Releases and reviews payments within approved authority limits.
• Releases and reviews denial letters.
• Collaborates with management and business partners in the development, organization and execution of improvement opportunities and performance capabilities.
• Conducts routine file reviews to ensure quality and production goals are achieved.
• Ensures process consistency through continuous communication with the examiners.
• Supports training efforts through personal involvement and reinforcement/follow-up with examiners.

"What I was searching for was a company that genuinely valued my voice--and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they're going through life's toughest moments. Being able to offer support and hear their relief and gratitude when we help--it's deeply meaningful. That's what makes me proud to be part of the Symetra team."

- Lilly H., Claims Team Lead

"I chose Symetra because I heard it was a pro-employee company--and it's absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow--both within your role and beyond--make it a great place to build your career." - Alicia L., Claims Examiner

• Flexible full-time or hybrid telecommuting arrangements.
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.
• Paid time away including vacation and sick time, flex days and ten paid holidays.
• Give back to your community and double your impact through our company matching.
• Want more details? Check out our Symetra Benefits Overview.

Hourly Range: $27.10 - $45.16 plus eligibility for annual bonus program.

• BA/BS or equivalent combination of education and experience.
• Minimum of 4 years of group disability claims experience.
• Ability to handle multiple competing priorities.
• Ability to function with limited supervision.
• Excellent written and verbal communication skills.
• Working knowledge of Outlook, Microsoft Word and Excel.
• Prior experience with coaching and mentoring teammates to enable excellence in customer service and claims management while demonstrating role model behavior.
• Ability to provide constructive feedback that promotes employee growth and development.

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.