Operations Specialist; Accelerant Unit

Operations Specialist (Accelerant Unit)

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: Krystal Mutschler

Compensation: $50,000 - $65,000 / year

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America
, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

The Operations Specialist is a client-facing role responsible for supporting the administration and operational success of the Accelerant programs. This position serves as a key liaison among the carrier, underwriting teams, claim handlers, and management to ensure the timely and accurate exchange of information, adherence to program requirements, and maintenance of operational standards.

The Operations Specialist plays an integral role in carrier and cover holder communications, reporting, document management, program guideline maintenance, and quality assurance. This position helps ensure that carrier requirements are consistently communicated and implemented, claim data remains accurate and complete, and operational efficiencies are maintained across the program.

• Serve as a primary operational point of contact for carrier representatives, underwriters, and other program stakeholders.
• Coordinate with the carrier’s underwriting teams to obtain risk codes, policy information, classifications, bordereau data, and other information required for accurate claim reporting.
• Communicate with the cover holder as claims are received and follow up promptly when information or documentation is incomplete.
• Facilitate timely communication among the carrier, management, and claim handlers regarding program requirements, data needs, and operational issues.

• Review newly received claims and ensure required claim information is obtained and accurately entered into the claims management system. This is integral for the bordereaux preparation.
• Communications with the carrier through the carrier’s claim system, VCA, and provide the carrier’s comments and approvals to the Accelerant team.
• Organize, upload, and maintain documents within the claims management system in a clear and consistent manner.
• Monitor claim data for accuracy and completeness and follow up on missing or inconsistent information.

• Maintain and update program guidelines, workflows, reference materials, and operating procedures.
• Work with the carrier, cover holder, and claim handlers to ensure carrier requirements and procedural updates are clearly communicated and consistently implemented.
• Identify operational issues, coordinate with appropriate stakeholders, and assist in developing practical solutions.
• Support the implementation of new reporting requirements, process changes, and program enhancements.
• Handle collections and documentation of payments within the insured’s retentions and deductibles. Including maintaining reserves within retentions and posting for carrier information. We note this program involves many large retentions, such as retentions of up to $250,000 or more. This will include communications with the insureds, vendors, and the carriers.
• Handle and comply with the carrier’s Escheat policy, including tracking stale checks and communications regarding same.

• Maintain and support key performance indicator (KPI), bordereau, and other carrier reporting requirements.
• Monitor performance against applicable reporting standards, service expectations, and program requirements.
• Identify deficiencies, trends, or recurring issues and communicate them to management in a timely manner.
• Assist management in implementing training, updated procedures, or corrective actions when necessary.

• Provide day-to-day operational assistance to claim handlers and management.
• Assist with special projects,…