Auto PIP - Consultant Casualty Claims

Posted Thursday, August 27, 2026 at 4:00 AM

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture .

Our Claims team is currently seeking a PIP Consultant Casualty Claims.

• Howell, MI
• Southfield, MI
• Grand Rapids, MI

The Consultant Casualty Claims is responsible for managing no-fault claims that typically involve minimal to moderate injury and disability severity.

Duties include verifying coverage, evaluating medical bills and applicable no-fault benefits for payment, and maintaining clear communication with claimants, third parties and providers. Claims may also involve negotiating settlements, handling of basic disputes, and/or arbitration.

• Manage a caseload of moderately complex casualty claims from intake through resolution.
• Conduct thorough investigations, assess liability, and evaluate damages using established procedures.
• Collaborate with underwriting, legal, and internal/external stakeholders as needed to ensure comprehensive claim evaluation.
• Identify and refer potentially suspicious claims to the Special Investigations Unit.
• Apply comparative negligence laws and state-specific regulations to claim assessments.
• Set reserves, authorize payments, and demonstrate financial acumen within scope of authority.
• Utilize technology and data tools to enhance claims processing efficiency and accuracy.
• Communicate directly with claimants, legal representatives, and third parties to negotiate fair resolutions.
• Maintain detailed and compliant documentation of claim activities and communications.
• Participate in team collaboration, problem-solving discussions, and cross-functional coordination.
• Support subrogation efforts and risk transfer opportunities to benefit insureds and business partners.
• Handle sensitive communications professionally and translate complex information for diverse audiences.
• Mentor entry-level claim handlers and share best practices learned through training and experience.
• Attend ongoing training and education to maintain licensing and stay current on industry standards.
• Independently manage indemnity, medical, and basic arbitration or mediation components of claims with supervisory support.
• Must possess or obtain and maintain appropriate state adjuster licenses.

• Associate degree required; bachelor's degree preferred or combination of education and experience.
• Typically has 1-4 years of relevant claims handling experience.
• Conduct independent analysis of contractual indemnification.
• Independently execute indemnity, medical, litigation/resolution management.
• Proficient with basic computer navigation; ability to use basic software systems/applications (Suite of MS Office Products) and use of internet.
• Learn and handle negotiations independently within authority, understand common tactics for moderately complex claim resolution.
• Use judgement and effectively utilize the most suitable communication channel while displaying empathy towards all stakeholders.
• Knowledge of various types of insurance products and processes.
• Conduct thorough investigations; identify key issues and gather evidence.
• Provide effective empathetic customer service; handle routine inquiries and issues.
• Analytical Reasoning: The ability to identify problems, understand your impact, gather input and data, and develop an effective solution.
• Customer Centricity: Makes customers/clients and their needs a primary focus of one’s actions; shows interest in and…