Commercial Rideshare Non-Injury Claims Adjuster - Weekend

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35930

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Workplace:
Hybrid ( #LI-Hybrid ) or Remote ( #LI-Remote )

Start Date:TBD

Location:Remote or Hybrid if within 50 miles of a local office.

Training

Work Hours:

Monday - Friday, 8:00 am - 4:30 pm Local Time

Normal Business

Schedule:

Multiple weekend schedules are available, options include:
Tues-Sat or Sun-Thurs.

* Virtual shifts worked on Saturday and Sunday are counted as on‑site days, reducing the required in‑office days during the work week to one day.

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office.

Applicants beyond fifty (50) miles may still be considered.

Applies fully proficient knowledge and skills to proactively investigate, confirm coverage, determine liability, establish damages, and negotiate settlements of auto physical damage claims. This could include single and multi-vehicle losses with basic coverage and moderate to complex liability issues requiring in depth investigation and analytical skills.

• Makes same day contact with customers; explains the claims process to all customers.
• Explains all applicable coverage benefits to the policyholder; confirms facts of loss.
• Determines vehicle location and if drivable; offers vehicle repair and rental service options to customers.
• Utilizes a broad understanding of claims adjusting to apply skills and knowledge to investigate and determine liability for claims with basic coverage issues and moderate to complex liability issues; performs in-depth investigation and analysis on losses such as multi vehicle losses with comparative negligence.
• Completes investigation by securing recorded statements of the drivers, police report, vehicle photos and estimates, and scene investigations.
• Support early resolution of eligible bodily injury claims by assessing initial information and issuing settlement offers when appropriate.
• Coordinates auto physical damage estimate through proper internal method of inspection and arranges for release of vehicles that are accruing storage fees.
• Proactively investigates and determines coverage for Auto policy claims with coverage issues requiring in-depth investigation including but not limited to if the policy out of force for the date of loss, unlisted or permissive drivers, excluded drivers, vehicle not on the policy, rideshare involvement, material misrepresentation issues, and new business investigations.
• Maintains ownership of the claim and completes work with a limited degree of…