Commercial Account Manager - SeibertKeck

Location:

Medina or any Ohio, Kentucky or Florida location

Employment Type:

Full-Time and Hybrid based in one of our locations

Are you a relationship‑driven insurance professional who thrives on delivering exceptional service? As a Commercial Account Manager (CAM
) you’ll play a key role in supporting and retaining a diverse portfolio of commercial lines clients. You’ll be the go‑to expert for coverage placement, policy maintenance, problem resolution, and overall client satisfaction.

This position is ideal for a licensed insurance professional who enjoys building meaningful client relationships, navigating complex coverage needs, and helping businesses feel confident and protected.

• Build & Maintain Strong Relationships
• Develop trusted partnerships with clients, underwriters, and producers
• Maintain high satisfaction within your assigned book of business
• Collaborate with carriers and specialty markets to find the best placement for clients
• Support Producers & Drive Growth
• Provide technical expertise to assist Producers with new business opportunities
• Participate in servicing renewal accounts and exploring coverage enhancements
• Review existing policies to identify upgrade or rounding opportunities
• Deliver Exceptional Account Service
• Manage renewal processes, beginning 90 days prior to expiration
• Conduct regular service calls and respond to client inquiries
• Process endorsements, certificates, audits, and change requests
• Report claims in accordance with departmental guidelines
• Ensure Accuracy & Compliance
• Maintain accurate, real-time updated client files in agency management system to prevent E&O exposure
• Process renewals in AMS-360, including billing, commissions, and coding updates
• Issue certificates and endorsements, ensuring policy accuracy
• Ensure agency-bill policies are invoiced accurately and in compliance with agency procedures
• Serve as the primary point of coordination among clients, carriers, and internal stakeholders
• Manage carrier communications regarding inspections, underwriting requests, and compliance requirements
• Track and follow up on outstanding items to ensure timely completion of service activities
• Support new business and renewal workflows through coordination of required documentation
• Escalate risks to service timelines or client satisfaction to leadership as appropriate
• Promote seamless service delivery through cross-team collaboration
• Other duties and projects, as assigned

• 5+ years of commercial lines P&C insurance experience
• High school diploma or GED
• Proficiency in AMS-360, Image Right, Microsoft Office, and web-based tools
• Strong analytical, decision-making, and communication skills
• Ability to adapt to change and follow agency procedures
• Professional, polished interpersonal presence
• Commitment to continuing education

• Health, dental and vision insurance from day one
• Company-funded health savings account (HSA)
• Life insurance, short and long-term disability insurance
• 401(k) with employer match
• Paid time off, including summer hours and paid parental leave
• And much more!

With 100+ years of history behind every client relationship, we’ve built a reputation on integrity, expertise, and the dedication of our people. That commitment has earned us recognition as a Top Insurance Employer and Top Insurance Workplace by Insurance Business America, a spot among the Top 100 Independent Insurance Agencies by Insurance Journal, and distinction as a leading Northeast Ohio agency by Crain’s Cleveland Business.

Founded in Akron, OH in 1910, we’ve grown to 250+ employees across 20+ locations in Ohio, Kentucky and Florida, while maintaining the personal, relationship driven service that sets us apart.

If you’re passionate about service, enjoy…