Insurance Customer Service Representative

Job Description

Are you looking for a place where you can make a real difference in people's lives every day? At Insurance Services of No KY Inc., we're more than just an insurance agency; we're a dedicated team in Wilder, Kentucky, committed to providing our community with peace of mind. We believe that exceptional service starts with genuine care, and that's what we bring to every interaction.

As our new Insurance Customer Service Representative, you'll be the welcoming voice and helpful hand for our clients, guiding them through their insurance journey. You’ll play a key role in ensuring our clients feel supported and understood, helping them with everything from policy questions to navigating the claims process. If you have a passion for helping others and thrive in a supportive, team-oriented environment, we invite you to join us and become an essential part of our close-knit family.

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

Greet and assist clients in a friendly and professional manner, whether in person, over the phone, or via email.

Respond to customer inquiries regarding policies, coverage, billing, and claims accurately and promptly.

Process policy changes, endorsements, and renewals with attention to detail.

Assist in the claims process by gathering necessary information and guiding clients through the initial steps.

Maintain client records in our system, ensuring all information is up-to-date and accurate.

Collaborate with agents and other team members to ensure a seamless customer experience.

Identify opportunities to educate clients on additional services or coverage that may benefit them.

Must have an insurance license.

High school diploma or equivalent required.

Minimum of 1 year of experience in a customer service role.

Familiarity with insurance terminology and processes is a strong plus.

Excellent verbal and written communication skills.

Proficiency in using computer systems and various software applications.

Ability to multitask and manage time effectively in a busy office setting.

A positive and empathetic approach to helping others.