Claims Administration Representative

## Claims Administration Representative Apply:
Charlotte – 121 West Trade Street:
Remote - California:
Full time:
Posted Today:
End Date:
November 30, 2026 (30+ days left to apply):
R0019206#
** Who are we?
** Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change t is the role?
We are seeking a Claims Administration Representative in Costa Mesa, CA or Charlotte, NC with a hybrid work schedule.

** ROLE SUMMARY
** The
** Claims Admin Representative
** in handling FNOL entry and core claims processing, for designated business units within
** Howden Specialty LLC**, supporting the Claims Operations team, resolving day-to-day account and transaction queries, and keeping claim records accurate and up to date. The role also serves as a key point of connection between offshore partners and on-shore vertical and operations leadership, helping ensure work is routed correctly, communicated clearly, and escalated when needed.  This candidate will support west coast clients and will be expected to maintain a 10a-6pm EST shift.
What will you be doing?

** Operational Responsibilities*
* * Review, validate, and process First Notice of Loss (FNOL) submissions, ensuring claims are accurately established and documented in accordance with carrier and internal procedures.
* Provide timely support for claim and account-related inquiries, resolving routine issues while delivering a high standard of service to clients, carriers, and internal stakeholders.
* Maintain complete, accurate, and up-to-date claim files, documentation, and records to support compliance, audit readiness, and effective claim management.
* Monitor claim activity and key milestones, preparing regular reports and status updates on claim trends, aging, reserve movements, and outstanding issues.
* Coordinate with adjusters, carriers, brokers, and internal teams to facilitate claim progression, collect required information, and ensure timely resolution of outstanding matters.
* Identify, investigate, and escalate complex claim issues, coverage questions, service concerns, or financial discrepancies to the appropriate stakeholders.
* Respond promptly to urgent requests and high-priority claim matters, ensuring effective communication and resolution within established service standards.
* Support claims projects, process improvement initiatives, and operational activities that enhance efficiency, accuracy, and client experience.
* Adhere to all claims handling procedures, regulatory requirements, and internal controls while maintaining a strong focus on quality, accuracy, and customer service.
* Build and maintain productive relationships with clients, carriers, and internal business partners, serving as a reliable and professional point of contact throughout the claims lifecycle.
** Stakeholder and Client Relationship*
* * Build and maintain strong relationships with internal and external stakeholders, serving as a responsive point of contact when needed; this includes supporting Private Client and Health & Benefits.
* Respond to business and customer requirements with agility, professionalism, and sound judgment, while upholding the highest ethical standards in all…