Account Representative

## Account Representative, Employee Benefits Apply:
Hybrid Working:
Newport Beach, CA:
Culver City, CA:
Full time:
Posted Today:
R0038631
** ABOUT HUB:
** In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of
-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
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* THE OPPORTUNITY:

** HUB’s Customer Service professionals provide critical support to our customers through account management, claims management, day-to-day client oversight, and underwriting services that make us a leading sales and service organization in the insurance industry. Through a robust network of resources, you will be amongst some of the industry’s top talent to help guide and support our customer’s needs and provide them with innovative solutions.

The Employee Benefits Account Representative works collaboratively with the Producer and Account Team managing a book of business. Coordinates and provides day-to-day service for employee benefits clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships and understanding client needs. Serves as day to day contact and provides resolution for client questions and issues. This Employee Benefit Account Representative role is focused on the small group market segment.
* Manages client relationships and executes on all deliverables from strategic planning with stewardship reports, renewal and marketing process, open enrollment and special projects.
* Manages claims and coverage issue resolution for clients’ employees when elevated from HR or Hub International’s My Benefits Champion call center.
* Provides assistance with clients’ billing and eligibility audits, and on occasion may conduct these audits for clients independently.
* Advises and guides clients in compliance matters.
* Develops open enrollment presentations in Microsoft PowerPoint software and conducts benefits webinars and/or records Brainshark presentations for employees and HR Managers.
* Creates employee benefit booklets in conjunction with the C&D Team using Microsoft Publisher software.
* Facilitates preparation of open enrollment (OE) packets including SBCs and disclosure notices.
* Collaborates with Marketing Department on the distribution of My Benefits Champion communication materials.
* Communicates My Benefits Champion utilization trends to clients.
* Manages new carrier, plan or vendor implementation including benefits administration system build-out and project management.
* Performs contract review and facilitates preparation of SPD Wraps, Cafeteria and POP Plan documents.
* Prepares master group files, client contact sheet, and maintains carrier files.
* Manages client RFP process from development, distribution, follow-up, analyzing and presenting with heavy focus on the creating of financial reporting.
* Supports the Account Executive in strategy and execution.
** WHAT YOU BRING TO THE TABLE:
** You are perfect for this opportunity if you
* Bachelor’s degree preferred.
At least 2-5 years of related experience working as an Account Representative and/or a Benefits Analyst in the employee benefits arena (equivalent combination of education and experience is acceptable).
* Must hold a valid CA Life Agent license or will obtain.
* Ability to read and interpret documents such as safety rules, operating and…