Managing Director, Complex Claims

** Managing Director, Complex Claims*
* ** Who we are
** American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

** Get to know the business
** General Insurance is a leading provider of insurance products and services for commercial  and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through  a diversified, multichannel distribution network.  
** About the role
** We are seeking an accomplished claims executive to serve as
** Managing Director, Complex Claims**, a key leadership role responsible for driving claim excellence, technical expertise, talent development, and operational performance across a nationwide complex casualty claims organization. This role provides strategic leadership over a team of Complex Claims Directors who adjudicate Auto and General Liability claims and serves as a trusted advisor to senior claims leadership in shaping claim practices, enhancing litigation management strategies, and delivering superior claim outcomes.

The successful candidate will be a recognized technical expert, an influential people leader, and a catalyst for organizational improvement and innovation.  
** Key Responsibilities*
* ** Strategic Leadership
*** Partner with senior claims executives to establish and execute the organization's vision for complex casualty claims handling.
* Drive consistency, technical excellence, and operational discipline across a geographically dispersed claims organization.
* Influence enterprise-wide claim strategies, policies, and best practices that improve quality, efficiency, and customer outcomes.
** Talent Development & Leadership
*** Lead, coach, and mentor Complex Claims Directors to achieve exceptional technical and leadership performance.
* Build a culture of accountability, engagement, and continuous improvement.
* Identify and develop future leaders through focused succession planning and talent development initiatives.
* Foster an environment that encourages innovation, collaboration, and professional growth.
** Technical Excellence
*** Serve as a senior subject matter expert on complex casualty claims, coverage analysis, litigation strategy, and claim resolution.
* Establish and maintain claim handling standards that promote superior customer and business outcomes.
* Provide guidance on high-severity and complex claims, ensuring appropriate reserving, investigation, negotiation, and resolution strategies.
** Quality & Performance Management
*** Conduct comprehensive audits and reviews to evaluate claim quality, consistency, and adherence to best practices.
* Leverage data analytics and performance metrics to identify trends, opportunities, and emerging risks.
* Recommend and implement solutions that improve operational effectiveness and claim outcomes.
** Litigation & Vendor Management
*** Direct litigation management strategies designed to achieve optimal results while controlling expenses.
* Partner with defense counsel, experts, and vendors to ensure high-quality representation and effective cost management.
* Drive best practices related to litigation strategy, settlement evaluation, and trial preparation.
** Transformation & Innovation
*** Champion initiatives that leverage technology, analytics, and automation to…