Senior Claims Representative - Property

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Full Time Professional York, PA, US

7 days ago Requisition

Who We Are

For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients.

It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations.

Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.

About the Position

Glatfelter Insurance Group is seeking a Senior Claims Representative
- Property for our Glatfelter Claims Management department. This customer facing claims adjuster position is responsible for the direct handling and payment of moderate to high complexity first-party property claims within the handler's designated line(s) of business, technical specialty, and financial authority under appropriate supervision.

This position is required to be onsite at our Leader Heights, York, PA office.

Key Responsibilities

• Proactive handling of assigned claims in compliance with applicable state regulatory requirements, departmental standards, and designated financial authority.
• Upholding the highest standards of customer satisfaction and service to insureds, agents, regional directors, and other interested parties while fulfilling obligations to protect our insured’s interests and the company’s assets.
• Communicating investigation and handling status and final determinations to insureds and claimants in compliance with regulatory requirements and departmental standards. This includes verbal communications, written correspondence, internal reports, and issuance of formal denial, disclaimer, and reservation of rights letters.
• Representing GIG through continuous countrywide contact with insureds, claimants, brokers, insurance carriers, and vendors. May include field work, trial attendance, mediation, or other travel.
• Maintaining claim file integrity to document activity, preserve evidence in an organized fashion, capture accurate claims data, and provide an appropriate basis for all claims handling decisions.
• All specialized tasks and duties necessary for the prompt and efficient handling of assigned claims within the handler’s designated specialty/line(s) of business. May include litigation management, subject matter expertise development or other advanced technical training or industry education.
• All other duties as assigned. May include training, mentoring or other staff development or supervisory support functions.

What We’re Looking For

• Secondary school diploma or equivalent, college degree, and Associate in Claims designation preferred.
• Three to six (3-6) years of experience in first-party property insurance claims or appropriate transferable experience in a related field required.

Technical

Qualifications:

• Effective verbal and…