ADA Accommodation Coordinator

ADA Accommodation Coordinator
** Our teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:*
* ** Dubuque, IA**  : 4141 Westmark Drive, Dubuque, IA 52002
** Cedar Rapids, IA** : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401
** Coralville, IA:
** 3273 Ridgeway Drive Coralville IA 52241
** Dublin, OH** : 5500 Glendon Court Dublin OH 43016
** New Albany, OH** : 7795 Walton Parkway New Albany, OH 43054
** Indianapolis, IN:
** 8909 Purdue Road Suite 501 Indianapolis, IN 46268
** Irving, TX**: 2201 W. Royal Lane Suite 125 Irving, TX 75063
** Southfield, MI** : 300 Galleria Officentre Southfield MI 48034
** Orlando, FL :
** 12650 Ingenuity Dr Orlando FL 32826
** PRIMARY PURPOSE****:
** To process claims and determine accommodation options following written guidelines and procedures pursuant to ADA, state and/or client requirements; to make timely referrals for appropriate disability and federal/state leave of absence eligibility review; and to ensure the ongoing processing of claims.
** ESSENTIAL FUNCTIONS and RESPONSIBILITIES
*** Informs claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system.
* Reviews medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition.
* Makes claim determinations to approve non-complex ADA claims or makes a recommendation to team lead to deny claims based on the ADA, state, and/or client requirements.  Processes ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and/or client-specific process provisions.
* Determines accommodation options; makes timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable.
* Conducts initial employee interview per process guidelines.
* Utilizes the appropriate clinical and vocational resources in case assessment (i.e. duration guidelines, in-house clinicians, ADA job accommodation specialists).
* Refers cases as appropriate to team lead.
* Maintains professional client relationships.
** ADDITIONAL FUNCTIONS and RESPONSIBILITIES
*** Performs other duties as assigned.
* Supports the organization's quality program(s).
** QUALIFICATIONS
* *** Education & Licensing
** High school diploma or GED required.
** Experience
* * Two (2) years of related experience or equivalent combination of education and experience required.  One (1) year of benefits or claims management experience preferred.
** Skills & Knowledge
*** Excellent oral and written communication skills
* PC literate, including Microsoft Office products
* Analytical and interpretive skills
* Strong organizational skills
* Excellent interpersonal skills
* Good negotiation skills
* Ability to work in a team environment
* Ability to meet or exceed Performance Competencies
** WORK ENVIRONMENT
** When applicable and appropriate, consideration will be given to reasonable accommodations.
** Mental****:
** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
** Physical****:
** Computer keyboarding, travel as required
** Auditory/Visual****:
** Hearing, vision and talking
** NOTE****:
** Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.  They are not intended to constitute a comprehensive list of functions, duties, or local variances.  Management retains the discretion to add or to change the duties of the position at any time.