Field Auto Appraiser

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Responsible for creating or auditing a comprehensive estimate of damages for 1st and 3rd party material damage claims in either the auto or specialty lines leading to the proper disposition. Responsible for training, mentoring, controlling quality and providing technical assistance on material damage claims.

National General is seeking a Field Auto Appraiser to join our Claims team. This remote, territory-based role handles auto claims both virtually and in the field throughout the Asheville, NC market, including Hendersonville, Waynesville, and surrounding western North Carolina areas. The ideal candidate will have experience inspecting vehicles, preparing accurate damage estimates using CCC ONE
, and working closely with customers and repair facilities to support timely and effective claim resolution while delivering exceptional customer service.

• Previous experience as an Auto Damage Appraiser, Field Appraiser, Auto Claims Adjuster, body shop, collision repair, or automotive repair facility experience
• Proficiency using CCC ONE estimating software.
• Experience conducting in-person vehicle inspections and preparing accurate repair estimates.
• Strong understanding of auto repair processes, vehicle construction, and damage evaluation.
• Ability to effectively negotiate with repair facilities, vendors, and customers.
• Excellent customer service and communication skills.
• Ability to work independently and travel within the assigned territory.

• Possesses strong estimating fundamentals in order to create or audit estimates of damages on 1st and 3rd party material damage losses of all severities
• Possesses a deep understanding of the content of all policy types written by the company
• Negotiates settlements, makes settlement payments and documents all activities in the most complex of files across multiple lines
• Evaluates settlement alternatives by reviewing regulatory compliance and fair claims practices; makes decisions on best option
• Builds mastered relationships with both internal and external customers across multiple lines

• This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

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Auto Body Shop Management, Auto Estimating, Auto Insurance Claims,