Assistant Chief Investigator; MIA Administrator II

Introduction

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s $46 billion insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law. Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities. The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms.

The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance. Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law. The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.

This is a Management Service position that serves at the pleasure of the Appointing Authority.

MIA
0018

Baltimore City or Hybrid (between office and telework)

Assists with the management of the operation of the Property and Casualty Complaint Unit by supervising a team of investigators to (1) ensure timely and proper resolution of consumer complaints and (2) determine whether violations of the insurance code and regulations have occurred. Completely reviews all files of the investigators before they can be closed to determine whether the files were properly handled by the investigators, whether all issues raised can be resolved, and whether correct determinations have been reached by the investigator on the file.

Reviews all correspondence of the investigators for content, spelling, and grammar. Assists in resolution of problems. Speaks with consumers and insurers as needed. Prepares and presents files in conference for discussion of proposed determinations, future handling, and potential referral to other divisions, sections or units within the MIA.

Education:

Bachelor's degree from an accredited college or university in Insurance, Business, or related fields.

Experience:

Five years experience in the Property and Casualty insurance industry as an investigator, adjuster, underwriter or agent.

Note:

1. Nine years of experience in the property and casualty insurance industry as an investigator, adjuster, underwriter or agent may be substituted for the minimum qualifications.

Note:

2. Possession of J.D. degree and four years of experience in the property and casualty insurance industry as an investigator, adjuster, underwriter or agent may be substituted for the minimum qualifications.

• STATE OF MARYLAND BENEFITS