Subrogation Supervisor; Hybrid

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

We currently have an opportunity for a Subrogation Supervisor to join our Specialty Recovery Claims team based in our Plymouth, MN;
Denver, CO;
Canton, MA;
New York City, NY;
Chicago, IL;
Alpharetta, GA;
Irvine, CA;
Southfield, MI office on a hybrid schedule.

This position is responsible for supervising the day-to-day activities and procedures of the subrogation representatives to ensure proper handling and outcomes of subrogated occupational accident claims. Develops strategy, analyzes results and oversees daily work of direct reports including making assignments and the tracking of recovery of complex subrogation claims. Reviews and provides technical direction or recommendations on subrogated claims of various complexity.

Makes appropriate recommendations to management on coverage and settlement on subrogation claims. Monitors quality, customer feedback and claim reports to ensure compliance, customer satisfaction and achievement of objectives. May do the work of subordinates as required. Some of the Subrogation Supervisor responsibilities include but are not limited to:

• Supervises day-to day activities and priorities of subrogation staff, including the assessment and management of claims assignments and ongoing guidance of subrogated claim files.
• Ensures execution of subrogation strategies, including review of potential files to assess viability of collection.
• Monitors and tracks subrogation recoveries regularly to ensure expected outcomes. Reviews and analyzes claim reports to identify and address trends. Recommends strategies to correct adverse trends.
• Reviews and documents recommendations for subrogated claims; including evaluation, negotiation and settlement of claims in excess of staff authority levels.
• Manages vendor relationships, subrogation attorneys, experts and TPA’s to ensure service quality.
• Manages unit staffing issues, including ensuring appropriateness of staffing levels, creating, implementing and monitoring of performance management activities for direct reports.
• May independently manages an inventory of subrogation files within the broadest limits of assigned authority.
• Identifies skill gaps of staff and establishes appropriate training needs. Develops and delivers effective training and cross-training plans.
• Maintains a strong professional knowledge of subrogation regulatory and legal environments and applies this information effectively.
• Anticipates and meets all customer needs (internal and external).

• Bachelor’s degree or equivalent experience required
• Minimum of 5-7 years of subrogation experience, with 1-3 years of supervisory experience.

Our salary ranges are determined by many factors including location, role, experience and skillset of the…