Commercial Lines Account Specialist

## Commercial Lines Account Specialist Apply:
Hybrid Working:
Madison, WI, USA:
Full time:
Posted Today:
R26 _Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
** Bridge Specialty Group
** is seeking a
** Commercial Lines Account Specialist
** to join our growing team in
** Madison, WI.
** The
** Commercial Lines Account Specialist
** is an integral position in the production and service team. In this role, you will provide support for your production team and perform hands-on work with each account to ensure your team’s success. Your organization, tasks, and personal presentation have a direct impact on your team’s performance. Your team will count on you for accuracy, efficiency, and composure.
** How You Will Contribute:*
* * Supports Account Managers, Producers, and other internal employees to ensure ARMR client expectations and standards are upheld
* Processes changes, as needed, checking for consistency and documenting in ARMR’s management system (Applied Epic)
* Builds personalized client relationships through multiple channels of communication such as phone, email, and in-person meetings
* Leverages insurance knowledge and communication skills to explain coverage terms, program options, and other items to clients as needed
* Works with internal departments to ensure cohesiveness and timeliness of service execution
* Manages time effectively to prioritize workload, client service requests, and service parameters on business processes
* Consistently achieves data integrity and meets activity timeliness, quality metrics, and goals
* Maintains accurate and complete client data in agency management systems including policy detail, activities, attachments, and agent/broker detail
* Follows processes and procedures in servicing workflow, maintaining appropriate and clear documentation of client and carrier conversations, taking appropriate action, and following up as requested
* Develops successful and effective working relationships with Producers, Account Managers, other ARMR customer service pool team members, managers, carriers, and members of other departments
** Skills & Experience to Be Successful:*
* * 2+ years Insurance account management experience
* Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat
* Adaptable to new computer functions and processes
* Professional in both written and verbal communication
* Self-motivated and goal-orientated
* Proactive in problem solving
* Detail-oriented
** Teammate Benefits & Total Well-Being
** We go beyond standard benefits, focusing on the total well-being of our teammates, including:
* * Health Benefits*:
Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
* * Financial Benefits*: ESPP; 401k;
Student Loan Assistance;
Tuition Reimbursement
* * Mental Health & Wellness*:
Free Mental Health & Enhanced Advocacy Services
* * Beyond Benefits*:
Paid Time Off, Holidays, Preferred Partner Discounts and more.
* Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
*