Manager, Claims Management

Job Title:

Claims Management, Manager

Reports To:

VP, Legal Services

Primary

Location:

Boulder/Denver, CO (in-office in CO)

Compensation: $100,000-$120,000 plus annual bonus

Company Profile:

Congruex is looking for a Claims Management Manager, to join our team. Learn more about it at

Congruex provides digital infrastructure solutions through engineering and construction services that connect communities nationwide. This includes wireline, wireless, data centers, and utility services from initial concept to market go-live.

With employees across the United States and India, the work we do enables essential infrastructure for the future of communications.

Build a Career. Build What Matters.

As Congruex’s Claims Management Manager, you will play an integral role on our Risk Management team. Reporting directly to the Sr. Director Legal Services, this is a high visibility, high impact role, offering an exciting opportunity to help build and execute the strategy for handling claims and compliance across our Company in these areas.

You will be responsible for managing end-to-end claims operations, including processing, adjudication, and resolution across all Congruex markets. This position is responsible for promoting a culture of accountability, compliance, professionalism, integrity, and excellent customer service.

You should enjoy regular collaboration with colleagues and third parties, approach claims issues practically, with a problem-solving and business-oriented mindset, and seek to build and foster partnerships across all Congruex markets to maximize efficiency. The Claims Management Manager will work closely with, and provide guidance to, risk management, safety, and people services, as well as operations and the business more broadly.

• Review and timely respond to reported claim files to ensure accuracy and completeness.
• Investigate reported claims both internally and externally to determine liability and damages.
• Report claims, monitor claim status, and follow up on unresolved claims.
• Negotiate settlements within a prescribed range with claimants
• Provide feedback and support to internal and external parties.
• Assist in the continuous improvement of procedures for claims handling.
• Maintain accurate records of all claims.
• Monitor and report on trends in claims.
• Identify, evaluate, and resolve claims in accordance with Congruex standards.
• Provide guidance to claims submitters regarding claim procedures and policies.
• Maintain claims-submission details to ensure quick and accurate processing.
• Handle incoming claim inquiries and escalated claims.
• Track claim progress and monitor status of denied claims and appeals.
• Maintain accurate databases for claims submissions and tracking, providing timely reports to management.
• Maintain claims records, including claim history, related correspondence, and claim documents.
• Perform other related tasks.
• Assist the safety team and the organization related to compliance requirements to promote and support our safety culture.

• Bachelor’s Degree or equivalent experience
• 5+ years of risk and claims management experience in the construction industry is highly preferred.
• Demonstrated expertise working with workers compensation, general liability and automobile insurance policies and claims.
• Must possess strong critical, conflict resolution, and time management skills. Ability to dive deep into a topic, while simultaneously able to see the big picture, and adjust approach to issues based on topic and audience.
• Demonstrated experience and understanding of working with insurance carriers/brokers, including with third-party insurance/brokers.
• Excellent drafting and communication skills.
• Ability to prioritize and operate…