Insurance Agency Manager

$100,000 to $120,000 + commissions & overrides

About the role:

Growing multilingual agency that serves the insurance needs of individuals, families, and businesses throughout Florida seeks a dynamic Agency Manager to lead their Ft. Myers team. This is a unique opportunity for a licensed Florida P&C professional who thrives on leadership, client service, and operational excellence. If you’re fluent in Mandarin and English and bring proven expertise across both personal and commercial lines, we want to hear from you.

Duties and responsibilities:

Oversee daily agency operations while ensuring compliance with state and carrier regulations. Develop, mentor, and coach employees to maximize productivity, accuracy, and client satisfaction. Drive operational performance through best practices in retention, profitability, and efficiency. Track and report on agency retention, revenue, expenses, and EBITDA. Provide insights that help shape business strategy and agency performance. Manage and service a diverse book of personal and commercial P&C business.

Advise clients on coverage options, policy changes, and risk management. Ensure accurate handling of renewals, endorsements, cancellations, audits, and claims follow-up. Deliver excellent client service while maintaining accurate records in the AMS.

Experience:

Active Florida 220 P&C License (required). 2+ years of experience in insurance agency operations (personal + commercial lines). Prior management experience with strong knowledge of retention and EBITDA tracking. Fluent in Mandarin and English (verbal & written). Strong leadership, communication, and organizational skills. Proficiency with agency management systems (EZLynx, Applied, TAM, or similar). Advanced analytical and reporting skills.

Compensation:

$100,000 to $120,000 + commissions & overrides

Insurance Agency Manager