Claims Advocate Team Lead - Pollution and Liability

Responsible for providing adequate coverage/policy interpretation on medium to large complex claims. Substantial direct client contact involved.

• Manages claims status and prompts various parties, broker, staff, client and adjuster to take next step;including prepayment, partial payment, gather information, work with subrogation contacts.
• Partners with client legal counsel on coverage, claims and strategy for settlement;
• Manages primarily medium to large, complex claims;
• Manages and oversees claims data in database including claims updates, running claims runs, analyzing claims information and preparing information for underwriting and/or client review;
• Prepares coverage arguments for client advocacy and form coverage positions as client advocate;
• Provides adequate coverage/policy interpretation for large property and casualty claims;
• Prepares and analyzes loss valuations;
• Attends claims meetings with clients, carriers, legal counsel and adjusters to review claim status, resolve and settle issues;
• Provides follow-up calls, written correspondence and keep records of all work done on behalf of our clients;
• Partners with client on case preparation and support as needed;
• Uses negotiation skills to provide best possible outcome for clients as needed;
• Builds and establishes strong relationships with carriers, adjusters and clients;
• Develops training materials with a client and service team perspective for coverage reviews, loss reporting procedures, claims guidelines in handling various situations;
• Delivers claims training in person and in client workspace as needed;
• Manages claims staff, including motivating/mentoring staff, providing employee training and development, conducting performance reviews and performing disciplinary action as appropriate;
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);
• Other duties as assigned.

• Bachelor's Degree or equivalent combination of education and experience
• Ten (10) or more years related work experience, brokerage or carrier experience
• In depth knowledge of all commonly encountered P&C insurance coverage and Risk Management concepts and techniques
• Chartered Property Casualty Underwriter (CPCU)
• Associate in Claims-American Institute for Chartered Property and Casualty Underwriters (AICPU)
• Accredited Accounts Receivable Manager (ARM)
• Valid Fire and Casualty Broker – Agent license

• Excellent verbal and written communication skills
• Excellent leadership, problem solving and time management skills
• Advanced analytical skills
• Excellent planning, organizational and prioritization skills
• Ability to interface with executives – internal and external
• Proficient in Microsoft Office products