Claims Examiner - Complex

## Claims Examiner
- Complex Apply:
Full Remote:
US WA Remote
- Non Seattle:
Full time:
Posted Yesterday:
JR101628

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help home buyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by
1) providing the best services for home buyers,
2) led by advantaged underwriting in insurance,
3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title  2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.
*
* Job Title:

** Claims Examiner-Complex  
*
* Location:

** United States
** Workplace Type:
** Remote
* * Job Summary
** The future is bright for Porch Group, and we’d love for you to be a part of it as our
** Claims Examiner-Complex**.
** Summary
* * The Claims Examiner is responsible for handling complex homeowners property damage claims including fire and water losses, appraisals and disputed damage claims, special investigations, and litigation. The Claims Examiner must establish rapport with the insureds and maintain relationships with agents, underwriters, contractors, restoration vendors, and experts working in a team environment with other Claims Examiners, Claims Adjusters and Claims Associates.

Examiner will review policies, claims, property damage estimates, photos, police reports, inspection reports and other related reports to evaluate damage and coverage to determine amounts owed under the applicable insurance policy. Claims Examiners are responsible for requesting payments, documenting files, and preparing and issuing claim payment letters or denial letters when appropriate.
** What You Will Do As A Claims Examiner**
* · Provides excellent customer service
* · Investigates, evaluates, and resolves claims, applying technical knowledge and human relations skills to affect fair and prompt resolution of claims
* · Adjusts reserves and/or provides reserve recommendations
* · Handles all types of claims, including homeowners, dwelling fire, tenant, condo, personal property
* · Ensures proper guidelines were followed during claims process
* · Reviews claims to determine if costs were reasonable
* · Consults policies files to verify coverage
* · Evaluates damages to ascertain compensation amount
* · Enters claims payments and maintains clean, concise file documentation
* · Confers with legal counsel on claims involving coverage, legal or complex matters
* · Consults with policy and/or hospital records
* · Examines photographs and statements
* · Listens to and/or watches audio or video surveillance
* · Records data and statements in reports
* · Evaluates all information to determine how claims should be handled
* · Negotiates with insured and/or claimant to resolve claim
* · Works with attorneys, public adjusters, roofers, plumbers, and other types of contractors
* · Requests payment and manages correspondence with various parties involved in the claim
** What You Will Bring As A Claims Examiner
*** Bachelor’s degree or equivalent experience
* · Five + years of relevant residential property & casualty work experience and/or training handling property and/or liability claims
* · Gathers and analyzes information skillfully
* · Works with integrity and ethics
* · Ability to read, write and interpret routine…