Complex Casualty Adjuster - Hybrid

This role will be hybrid (3 days/week) in one of the following office locations:
Dallas, TX (coming soon!), Chicago, IL or Tampa, FL.

At Vault, we are not just insuring assets. We are reducing risks with data-driven technology to Protect What Matters Most to our customers.

Our team is driven by a shared commitment to protect customers’ most prized possessions. We look at the bigger picture to provide custom solutions, exceptional service, and risk management to protect their legacy proactively.

Thinking about joining our team? We look for self-motivated and inventive individuals dedicated to providing the highest level of service to our customers and partners.

• 46% of our workforce was referred by someone at Vault
• 37% growth rate in staff since December 2021
• Our Financial Strength is rated an A- by AM Best
• Rated 4.5 stars based on our customer experience reviews
• Our leaders are respected innovators with decades of insurance expertise
• Vault’s proprietary technology allows for enhanced capabilities, speed, and efficiency
• Leading high-net-worth insurance provider with a foundation in customized solutions
• Comprehensive benefits tailored to your lifestyle

• Claims Management: Adjudicate complex litigated high net worth primary and excess liability claims, group excess liability claims, and complex commercial liability claims reflecting the highest degree of technical complexity. Handle claims from inception to resolution, ensuring timely, accurate, and fair resolution.
• Coverage Analysis: Review and analyze applicable policies to identify relevant policy provisions and validate coverage. Draft appropriate coverage position letters.
• Investigation & Evaluation: Lead thorough investigations into claims, including gathering evidence, interviewing witnesses, and coordinating with external experts (e.g., accident reconstructionists, medical professionals, and attorneys). Evaluate liability and damages to determine appropriate settlement amounts.
• Negotiation & Settlement: Negotiate settlements with policyholders, claimants, and legal counsel. Maintain a focus on achieving favorable outcomes while managing costs.
• Risk Assessment & Reporting: Regularly assess and report on the potential risk exposure for the company, advising management on trends and emerging issues related to complex claims. Develop strategies to mitigate risks and improve claim resolution processes.
• Collaboration: Effectively communicate with underwriting and product development to address issues affecting product lines. Promptly communicate with senior leadership to advise of adverse case developments. Manage any TPA relationships.
• Litigation Management: Manage litigation nationwide against insureds; appoint, direct, and manage defense counsel. Complete legal bill review. Assist in discovery, depositions, and preparing for trials as necessary.
• Client and Broker Relationships: Maintain relationships with high-net-worth clients, brokers, and agents, ensuring that communication is clear, professional, and proactive. Keep clients informed and guide them through the claims process.
• Claims File Management: Ensure accurate and timely documentation of claims files in compliance with company standards. Maintain detailed records of all claim-related activities, including communications, investigations, and settlement negotiations.

• Education: Bachelor’s degree or equivalent work experience.
• Experience:
  
  10+ years of experience in claims adjusting, with a focus on litigated complex casualty claims in both commercial and high-net-worth personal lines. Prior experience in handling claims involving liability, property damage, and bodily injury is required.
• Knowledge: Deep…