Auto Claims Adjuster

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Responsible for investigating and confirming the facts of loss for basic to advanced automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.

National General is seeking an Inside Auto Adjuster to investigate and resolve automobile claims by determining coverage, liability, and damages. In this role, you will gather and evaluate claim information, identify subrogation or fraud potential, and negotiate claim settlements within authority limits while delivering exceptional customer service.

The ideal candidate will have strong analytical, communication, and problem-solving skills, with the ability to manage multiple claims in a fast-paced environment.

Preferred Experience:

• Auto insurance claims handling
• Coverage and liability investigations
• Customer service and claims resolution
• Negotiating claim settlements
• Identifying subrogation and fraud opportunities
• Experience with auto property damage and/or bodily injury claims preferred
• Strong communication, analytical, and organizational skills

• For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome
• Recognizes and identifies body parts of a vehicle and understanding of other potential property damage
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Determines subrogation or fraud potential and how to handle
• Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority

• This job does not have supervisory duties.

As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Skills

Analytical Thinking, Auto Insurance Claims, Automobile Liability, Case Management, Claims Administration, Claims Resolution, Claims Review, Customer Service, Insurance Claims Investigations, Multitasking, Problem Solving, Task Management

Base compensation offered for this role is:

• Adjuster Analyst II: $22.84-$29.57 hourly
• Adjuster Analyst III: $50,000.00 – $65,300.00
• Adjuster Cons I: $53,500.00 – $77,800.00
• Adjuster Cons II: $56,000.00 – 82,500.00
• Adjuster Sr. Cons I: $68,500.00 –

Pay is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) if applicable for the role.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the…