Software Support Representative

Location: Hardinsburg

Software Support Representative page is loaded## Software Support Representative locations:
United States - Ohiotime type:
Full time posted on:
Posted Yesterday job requisition :
R60395
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* Job Summary:

** Tribute is seeking an Accounts Receivable / Accounts Payable (AR/AP) Subject Matter Expert (SME) to join our Client Success Team. This isn’t just a standard support role - as the AR/AP SME, you’ll serve as a trusted advisor to our customers and an internal resource to your peers, providing solutions, improving processes, and shaping best practices across the Support and Implementation teams.
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* Job Description:

**##
** KEY RESPONSIBILITES
***** Customer-Facing Expert
**** Serve as the primary point of contact for AR and AP-related customer inquiries, troubleshooting issues with billing, payment processing, and financial reporting.
* Deliver clear, actionable consulting guidance on configuration, workflows, and best practices in Trulin

X.
* Partner with customers to optimize their financial processes and ensure accuracy and efficiency across AR and AP modules.
*** Collaborative Problem Solver
**** Work closely with other SMEs, Implementation Specialists, and Developers to research and resolve complex accounting-related tickets.
* Identify recurring customer challenges and collaborate with internal teams to develop documentation, training materials, or system improvements.
*** Documentation & Knowledge Building
**** Develop and maintain up-to-date knowledge base articles and internal reference guides for AR/AP processes.
* Participate in internal training sessions to upskill team members and share expertise in accounting best practices.
*** Customer Advocate
**** Communicate professionally and proactively with customers, ensuring that resolutions are both timely and thorough.
* Represent the customer perspective in discussions around product enhancements or process changes.
*** Trusted Advisor
**** Build strong customer relationships through empathy, transparency, and consistent follow-through.
* Offer consultative insight to help customers better understand financial data flow and reporting within the ERP system.##
** Experience & Qualifications
*** AR/AP ERP experience required, and experience within a distribution or manufacturing environment strongly preferred.
* Experience in customer support, consulting, or financial systems troubleshooting is strongly preferred.
* Strong understanding of billing, cash application, vendor payments, and reconciliation workflows.
* Exceptional verbal and written communication skills, with the ability to translate technical details into customer-friendly guidance.
* Ability and willingness to use AI-tools to improve efficiency and streamline client communications.
* Strong multitasking, prioritization, and time management skills.
* Ability to collaborate across departments and work effectively in a remote team environment.
* Familiarity with Trulin

X ERP or similar systems is a significant advantage.
* Willingness to travel occasionally (up to 20%) for customer visits or training.

At Tribute you’ll do more than just resolve support tickets - you’ll become a trusted partner to our customers and a key contributor to our team’s expertise. You’ll work alongside people who are passionate about technology, problem-solving, and creating meaningful impact for distributors.  If you’re ready to use your accounting expertise to help customers strengthen their business operations and find real value in their ERP system, we’d love to hear from you.
** Worker Type:
** Regular
* * Number of Openings Available:
** 1

At Volaris Group we are all about finding the right people for the right role and allowing them the opportunity to directly contribute to the successes of our organization. Our employees are experts in their field, passionate about what they do and always looking for new and better ways to solve our industry's problems. Our staff come from a wide range of cultural, educational and geographic backgrounds and are able to work in a dynamic entrepreneurial environment that values individual perspectives.

We offer competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business.

* Volaris Group is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.
* Volaris Group is part of a CSI Group of Companies
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