Customer Support Specialist Juniper Square

This role supports private equity customers who use Juniper Square's software platform. You'll act as a product expert, troubleshoot complex technical issues through phone, email, and chat, and work closely with Customer Success Managers, Product Managers, and Engineers to resolve problems and improve the product based on customer feedback.

The company wants someone with a bachelor's degree, ideally in Finance, Accounting, Economics, MIS, or a related business field, plus 2+ years of relevant professional experience. Strong communication, troubleshooting, analytical, and organizational skills are required, along with a team-first attitude and genuine interest in helping customers succeed.

This is a full-time position open to candidates residing in the USA, with flexible work arrangements ranging from fully remote to in-office at company locations in San Francisco, New York City, Mumbai, or Bangalore. Base salary range is $60,000-$70,000 plus equity and benefits.