Bilingual Help Desk Agent - Spanish/English (Tier 1
Job in
Northern, Floyd County, Kentucky, USA
Listed on 2026-08-22
Listing for:
Makpar
Full Time
position Listed on 2026-08-22
Job specializations:
-
Language/Bilingual
Bilingual, Spanish Customer Service -
Customer Service/HelpDesk
Bilingual, HelpDesk/Support, Spanish Customer Service, Customer Service Rep
Job Description & How to Apply Below
Location: Northern
Makpar is seeking a bilingual Spanish-speaking Junior Help Desk Support Agent to join our Tier 1 team. You will be the first point of contact for end users needing technical assistance, handling account support, password resets, and access management tasks across English and Spanish channels.
You will provide front-line support through phone, email, and ticketing systems, document incidents, and escalate complex issues to Tier 2/3 as needed.
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