Network-Device Engineering Apprentice Job Northern Kentucky USA,Language/Bilingual

Location: Northern

Job Summary:

The Network-Device Engineering Apprentice supports the Network-Device Engineering team in researching, sourcing, testing, validating, and accepting mobile-network devices and related equipment, including user equipment (UE), customer premises equipment (CPE), and network infrastructure devices.

Under the guidance of a designated journeyman or technical subject-matter expert, the apprentice learns and assists with device development life cycles, network-device evaluation testing, conformance testing, regression testing, performance benchmarking, and regulatory or vendor compliance activities. The role works closely with engineering, network operations, roaming, sales, and other internal teams to help ensure devices perform reliably and meet IT&E's technical, operational, and customer-experience requirements.

The apprentice may support one or more device development programs, including Apple, Samsung, and other original equipment manufacturer (OEM) and original design manufacturer (ODM) programs. This position requires completion of assigned industry and specialized certifications, including Apple Carrier Development Certification, within timelines established by the Company as a condition of continued employment.

Essential Duties and Responsibilities

The employee will:

Know and uphold IT&E's mission, policies and procedures, department objectives, quality standards, and safety requirements.

Assist with coordinating the delivery, inventory, and scheduling of test and sample devices from infrastructure partners, OEMs, ODMs, CPE vendors, and other suppliers for network interoperability, inter-island conformance, validation, and acceptance testing.

Assist in performing Network Device Evaluation Testing (NDET) and other industry-standard device tests in accordance with applicable 3

GPP, GSMA, manufacturer, and IT&E network requirements.

Conduct supervised lab, field, and drive testing to support device conformance, acceptance, benchmarking, and best-practice validation.

Support regression and non-regression testing related to network maintenance, software upgrades, new network features, device interaction, and end-user quality of service/quality of experience (QoS/QoE).

Learn to operate and maintain device and network protocol-analysis tools in lab and field environments, including Qualcomm QXDM, XCAL, XCAP, NEMO, COMPRION, and other approved testing platforms.

Assist with device benchmarking and comparative testing, including throughput, latency, signal capture and retention, interoperability, SIM-card behavior, processor performance, handover sensitivity, network-mode performance, roaming restrictions, carrier aggregation, dual-SIM/dual-band functionality, and audio and video quality.

Assist with the administration and operation of over-the-air (OTA) systems used to distribute approved network settings to production SIM/UICC cards.

Support verification of Hearing Aid Compatibility (HAC) requirements and coordinate findings or exceptions with the designated technical lead and Regulatory Officer.

Assist in preparing device technical guidance, testing results, release notes, and support materials for frontline teams, Sales, Customer Care, and other internal stakeholders.

Provide supervised Tier 2 device support to frontline teams for devices within IT&E's approved portfolio.

Support technical communications and project coordination with OEMs, ODMs, infrastructure partners, and other vendors.

Assist with auditing, documentation, and escalation support for FCC-related programs and radio-frequency operational compliance, including CBRS requirements, as assigned.

Support the Roaming team with requested device implementation testing and participate in Global Roaming Quality (GRQ) testing in Guam, CNMI, and other operating markets as needed.

Maintain accurate records of test devices, results, inventory, technical documentation, and assigned equipment.

Participate in internal training, cross-training, and knowledge-sharing activities to build technical capability and support team continuity.

Assist other employees and functional areas, as needed, and perform other related duties or tasks as assigned.

Minimum Education al and Work Experience Requirements Education

High school diploma or equivalent required.
Associate degree in telecommunications, electronics, information technology, computer science, or a related field is helpful but not required.

Experience

No prior telecommunications experience is required for entry into the apprenticeship.
Prior experience or coursework involving wireless networks, mobile-device troubleshooting, root-cause analysis, Android/iOS platforms, electronics, or technical support is preferred but not required.

Required Qualifications , Capabilities, And Skills

Must provide a High School diploma or equivalent.
Must be a US citizen or resident alien.
Must be at least 18 years of age or older.
Must be a resident of Guam for a period not less than three (3) consecutive years before entry into the program.
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