Field Service Engineer

Job Summary

Responsible for performing customer support activities for equipment, systems and sub-systems at customers office or at a service center.

The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.

• Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies
• Report to supervisor and/or senior technician any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.
• Maintain complete and accurate service records
• Interact with customers and monitor accounts
• Provide on-site technical support to customers as required
• Provide on-site technical support for workshops and/or shows
• Provide technical support and business guidance remotely through call center on
  non-scheduled service days. (if applicable)
• Complete physical inventory when asked
• Maintain and manage remote service center (if applicable)
• Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
• Adhere to company guidelines regarding safety procedures
• Continually develop positive relations within sales and service team
• Continually develop company and product knowledge
• Continually develop, exercise and maintain excellent customer relations skills
• Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s
• Perform product alignment and certification to specification
• Maintain a minimum of service recalls
• Completion of other various tasks as assigned by management
• Embody and deliver the “Exceptional Everyday”

Bachelor’s degree is equivalent to three (3) years of experience

Specific Area of Study:
Electronics or related field

2 to 5 years relevant experience

Specific Related

Experience:

Field service experience in troubleshooting medical electronics equipment in medical device industry.

• Technically oriented with hands on Laser technical experience preferred
• Familiarity with computers, DOS, Word and Excel
• Working knowledge of customer needs in a medical environment
• Ability to work independently

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Sit; use hands to finger, handle or feel objects, tools, or controls.
• Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Lifting/pushing/pulling and carrying products weighing up to 50 to 75 pounds
• Other (please specify) Overnight travel up to 50% (if applicable);
  May require International travel (if applicable)