Manager Product Services Engineer

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Date: Sep 22, 2026

Location(s): North Palm Beach, FL, US, 33408

Company: Next Era Energy

Requisition : 97559

At PALMS Insurance, a Next Era Energy company, we specialize in offering customized insurance solutions that address the unique needs of our clients.

Our commitment to excellence, reliability, and customer satisfaction sets us apart as a trusted provider in the insurance industry. Are you ready to make a meaningful difference?

Position Specific Description

Position Specific Description

Palms Specialty Insurance Company, Inc. (Palms Specialty) is a Surplus lines insurance carrier domiciled in the State of Delaware and rated A- (Excellent) by AM Best. Palms Insurance Company, Ltd. is a Grand Cayman domiciled captive, registered as a Class B(iii) Insurer and regulated by the Cayman Islands Monetary Authority and rated A (Excellent) by AM Best. Both Palms companies are wholly owned by Palms Portfolio Holdings, LLC.

As the Manager, Data and Product Services, you will be in charge of Palms’ application and database portfolio. You will lead and manage a team to support the in-house applications; and manage the external vendor provided applications. This team serves as the primary conduit for managing and maintaining the Palms Data Warehouse, Power BI Dashboard Reporting, ad-hoc data reporting. the Claims Management & Bordereaux (BDX) import systems.

As Palms continues to grow, additional applications will get added to the portfolio.

Employees in this role are analytical and creative problem solvers with a successful track record of handling large-scale, high-profile projects and deadlines. They identify, investigate and resolve complex software issues to ensure applications are performing to customer standards. Individuals will demonstrate technical expertise in software development and data analytics as well as expertise in the broader organization. This position applies analysis and problem-solving skills along with effective communication to drive customer-facing software application issues to resolution.

The ideal candidate is high energy, with the ability to prioritize multiple tasks in a fast-paced environment.

• Lead team of Product Services Engineers including managing workflow, setting goals, and assessing performance
• Leverage advanced analytical and problem-solving skills to take on multiple projects that drive process improvements and customer satisfaction
• Drive resolution of complex production issues, including escalation, system testing, strategy sessions, and distribution of knowledge throughout the company
• Communicate customer technology goals to influence product roadmaps to meet business needs
• Communicate technical issues to non-technical customers in a timely and accurate way, via phone, email, or chat
• Performs other job-related duties as assigned

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience:
  
  8+ years

• Bachelor’s – Information Systems
• Master’s Degree

Next Era Energy offers a wide range of benefits to support our employees and their eligible family members.

Employee Group: Exempt
Employee Type: Full Time
Job Category: Engineering
Organization: Palms Management Services, LLC
Relocation Provided: No

Next Era Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

Next Era Energy provides reasonable accommodation in its application and selection…