Bilingual Pharmacy Guide

## Bilingual Pharmacy Guide Apply:
Remote USA:
Full time:
Posted Today:
R3684
** Job Description
***** What to Expect When You Apply:
**** We look forward to learning more about your experience! Here is a quick overview of what to expect after clicking  Apply :
** Estimated Time: 5–7 minutes to complete.
* Information Needed:
Basic contact details, education level, and an up-to-date resume or work history details.
* Accuracy Notice:
Please ensure all resume and employment information is complete and accurate, as background and employment details will be verified during the selection process.
* Workday Account (Optional):
We encourage creating a Workday candidate account to track your application status, though it is not required to apply.
* Next Steps & Hiring

Roadmap:

Our Talent Acquisition team will review your submission. The hiring process typically includes 2–3 interview rounds and a required Spanish bilingual language assessment prior to hire.
*** A bit about this role:
*** Our Pharmacy Guide team helps members overcome barriers to staying on their medications and accessing the care and support they need.

This is a
** fast-paced, high-volume member outreach role**, with most of the day spent on outbound phone calls via an autodialer.  As a
** Bilingual Pharmacy Guide
** at Devoted Health,you'll build trust quickly with both English-speaking and Spanish-speaking members, understand what's behind a member's needs or hesitation, solve problems, and connect members to pharmacy, financial assistance, and care support programs.

Successful Bilingual Pharmacy Guides are
** empathetic, curious, persuasive without being pushy, and strong problem solvers**. They don't rely solely on scripts—they listen closely, adapt their approach to each member, and are comfortable working toward measurable performance goals in an evolving environment.
*** Responsibilities and impact will include:
**** Manage high-volume outbound phone calls via an autodialer to engage members in medication adherence and health support programs
*** for both english and spanish speaking members
**** Build trust quickly by asking thoughtful questions and identifying underlying barriers to care.
* Use active listening and personalized communication to
** work through member hesitation and respectfully influence members toward actions that may improve their health**.
* Enroll eligible members in pharmacy, financial assistance, medication adherence, and care support programs.
* Investigate member issues, identify root causes, and use sound judgment when the solution isn't immediately obvious.
* Coordinate with providers, pharmacies, and internal clinical teams to resolve member needs and support continuity of care.
* Utilize internal systems, AI-assisted tools, and knowledge resources to research questions and provide accurate information.
* Document interactions accurately, manage follow-up responsibilities, and take ownership of member needs through resolution.
* Adapt quickly to changing tools, workflows, and priorities and apply coaching to continuously improve your performance.
*** Required skills and experience:
**** 2+ years of experience in a high-volume member-, patient-, or customer-facing role involving
** outreach, engagement, enrollment, retention, behavior change, or consultative problem solving**.
* *** Bilingual Proficiency:
Professional, native-level oral and written fluency in both English and Spanish is required.
**** Demonstrated ability to influence decisions through active listening, curiosity, personalized communication, and thoughtful objection handling.
* Strong verbal and written communication skills with the ability to
** listen carefully, answer directly, guide conversations efficiently, and explain complex information clearly and compassionately*
* *** in both languages
**** Strong problem-solving and judgment, including the ability to investigate issues and determine appropriate next steps when the answer isn't immediately obvious.
* Demonstrated ownership, accountability, and ability to follow through on commitments.
* Demonstrated coachability and ability to apply feedback to improve performance.
* Comfortable spending most of the day conducting outbound calls, including conversations with members who may be hesitant or initially uninterested.
* Comfortable working toward individual performance expectations in a fast-paced, metrics-driven environment.
*** Desired skills and experience:
**** Healthcare, pharmacy, Medicare Advantage, medication adherence,…