Insides Sales & Planning Manager

Position: Inside Sales & Planning Manager
Location: Lebanon, PA
Salary: $70,000-$120,000

The Inside Sales & Planning Manager leads customer service, order management, demand forecasting, and inside sales operations for a growing manufacturing organization. This role serves as the key link between customers, sales, production, supply chain, and finance to ensure exceptional customer service, accurate planning, and on-time delivery. The ideal candidate combines strong leadership, operational planning, and customer relationship management skills to drive revenue growth and operational excellence.

Required

• Bachelor's degree in Business, Supply Chain, Operations, Communications, or related field.
• 5+ years of experience in inside sales, customer service leadership, sales operations, or planning within a manufacturing environment.
• Experience with forecasting, order management, and cross‑functional coordination.
• Strong analytical, problem‑solving, and communication skills.
• Proficiency with ERP/MRP/CRM systems and Microsoft Excel.
• Leadership experience managing teams and performance.

Preferred

• CPIM, CSCP, APICS, or similar certification.
• Experience with demand planning, inventory management, and capacity planning.
• Lean Manufacturing or Six Sigma knowledge.
• Experience in discrete manufacturing environments.

• Lead and develop the Inside Sales team to support customer growth and retention.
• Oversee quotations, order entry, fulfillment, and post‑sale support.
• Establish customer service standards, escalation procedures, and response times.
• Manage RMA activity and maintain strong customer relationships.
• Monitor open quotes and ensure timely pricing and lead‑time feedback.

• Align customer demand with production capacity and material availability.
• Manage forecasting, backlog review, and order prioritization.
• Identify capacity constraints and proactively communicate delivery impacts.
• Support long‑range demand forecasting and business planning.

• Collaborate with Production, Supply Chain, Logistics, Quality, and Finance teams.
• Serve as the primary customer liaison for order status, changes, and issue resolution.
• Communicate the Voice of the Customer throughout the organization.

• Track KPIs including OTIF, forecast accuracy, order cycle time, backlog, and customer satisfaction.
• Lead initiatives that improve service levels, delivery performance, and operational efficiency.
• Develop supplier scorecards and drive performance improvements.

• Ensure effective use of ERP and CRM systems for data accuracy and reporting.
• Recruit, train, and mentor team members.
• Foster a culture of accountability, teamwork, and continuous improvement.

• Revenue growth and quote conversion rates.
• On‑Time‑In‑Full (OTIF) delivery.
• Forecast accuracy and backlog management.
• Customer satisfaction (CSAT/NPS).
• Team productivity and service performance.
• Operational efficiency improvements.

• Ability to sit, stand, walk, and work at a computer for extended periods.
• Occasionally lift up to 50 pounds.
• Ability to work in both office and manufacturing environments.

TRS Staffing Solutions are an equal opportunities employer, and we welcome you to provide OFCCP data voluntarily here.