Business Operations & Customer Service Advisor

Location: Northern

** OUR STORY
**** At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.
**** When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.
**** Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential.
**** Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.
**** YOUR ROLE
** Be the primary interface between customers and ST for operational communications, demand fulfillment, forecast alignment, supply execution and service performance through best-in-class customer service.

Pro-actively act as the official and reliable information source for customer demand and execution constraints.
** Customer orders & executions management**-Manage order lifecycle (firm orders, NRE POs, samples), including contract and pricing set up-Maintain and optimize backlog: update requests, monitor confirmations & deliveries. Capture customer signals to improve forecast accuracy, as applicable.

-Ensure adherence to the agreed terms (RD changes, inventory control) and drive issue resolution working with divisions and supply chain organizations-Provide the short-term manufacturing request through customer delivery forecasts, operational demand management, complimenting customer POs, as applicable.

-Achieve revenue plans by driving optimal backlog coverage, working in close partnership with the customer, sales and champions-Support billing and shipping requirements in coordination with Finance, Logistics, and Trade Compliance-Ensure disciplined last-mile execution to achieve quarter-end billing targets (e.g. JIT, DSI)
** Supply & Logistics Management**-Translate key supply drivers (internal/ external inventory, GITs, constrained demand, PLDs, demand layering) into a clear and reliable supply commitment to customer through capacity visibility, quality service setup, and in alignment with sourcing agreement obligations.

-Manage consignment and buffer stock agreement (VMI contracts, LTI agreements)-Proactively manage shipment risks: resolve delays, expedite urgent shipments, address customs issues, and manage trade compliance requirements-Oversee customer set up, following the governance standards and customer requirements
** Customer communication & Escalation**-Lead customer communication on operational topics (lead-time, delivery status, improvement)-Support direct customer or distributor inquiries (claims, RMAs, compliance data, documentation)-Partner closely with the respective sales team, manage escalations, ensuring timely resolution through prompt communication
** Capacity & Constraint Outlook**-Develop and communicate forward-looking supply outlooks aligned with allocation and capacity
- Define mitigation strategies and product mix scenarios during constraints
** YOUR SKILLS & EXPERIENCES
*** Experienced operations leader with 10-15 years of expertise in sales processes, demand and supply management, and customer service
* Strong understanding of supply chain principles, processes, and best practices, with the ability to support efficient planning, coordination, and execution across the value chain.
* Collaborative partner with business operations, sales, finance, divisions, and supply chain teams.
* Strong communication skills
* Problem solving skills

At STMicroelectronics, base salary is one part of our total compensation package and is determined within a range depending on your skills, qualifications, experience, and location.

The base annual salary range for this role is between $132,800- $166,000 USDST is proud to be one of the 17 companies certified as a 2025 Global Top…