Service Order Dispatcher III

At Tlingit Haida Tribal Business Corporation (THTBC), your work goes beyond the job description—it becomes part of a purpose-driven legacy. Our continuous commitment to growth directly contributes to the strength, resilience, and future of the communities we serve. Every milestone we achieve helps fund programs, expand services, and create lasting value for the Tribe, making each success a shared one.

For more than 35 years THTBC and its subsidiaries have delivered mission-critical services to federal clients globally. From logistics and information technology to cybersecurity and facilities operations, we are united by a single purpose: to generate meaningful economic opportunity and sustainable growth for the Tlingit & Haida Tribes of Alaska.

The Service Order Dispatcher receives, records, tracks, distributes, creates, and closes work orders at FASTC.

• Receives work order requests from the customer.
• Keeps record of service calls and work orders. Records information into Maximo.
• Tracks the status of the work orders.
• Dispatch and distribute work orders to technicians upon customers’ requests for service. Relay messages and special instructions to mobile crews.
• Close work orders upon completion.
• Maintain radio coverage for the FMS Help Desk throughout the assigned shift, except during scheduled breaks and lunch periods.
• Prepare and distribute daily, weekly, monthly, and other reports as requested or required.
• Correspond with the customer to ensure satisfactory performance of service.
• Consistently produces quality products and service.
• Completes all training within required timeline.
• Performs all work in a safe and secure manner.
• Adhere to company policies, procedures, and safety regulations.
• Performs other duties as assigned.

• Ability to obtain an Interim Secret clearance prior to start.
• Ability to obtain and maintain a Secret clearance.
• Must be able to maintain ability to access government worksite.
• High school diploma or equivalent.
• Understand and use computer maintenance management systems, MAXIMO strongly preferred.
• Proficient with Microsoft Office Suite, including Access, Excel, and Word.
• Familiar with preparation of various military and government forms desired.
• Type 50 wpm.
• Possess and demonstrate a courteous and positive attitude toward customers.
• Ability to follow policies, procedures and operating instructions.
• Demonstrated aptitude for successful completions of assigned tasks.
• Must be capable of working under tight time constraints in a high-volume environment with multiple priorities.
• Highly motivated, flexible organized and must be detail oriented.
• Strong customer service and interpersonal skills.
• Must have ability to maintain assigned work hours.
• Ability to speak, read, and write English.
• Must have knowledge of worksite safety, occupational hazards and standard safety practices.
• Must maintain licenses and/or credentials required for this position.
• Must possess the ability to interact well with others in a team setting ability or alone and be able to change jobs on short notice.

• Must possess and maintain a valid Real  driver’s license and a safe driving record, in accordance with company policy, to operate vehicles or equipment as required for the position.

• Physical requirements include (but are not limited to) the ability to remain seated and work at a computer workstation for extended periods, with frequent use of a keyboard, mouse, and computer monitor. Occasional standing, walking, reaching, and lifting up to 20 pounds.

• Must be able to work on-call, alternate, and extended shift schedules when necessary to meet the mission requirements, including weekends and holidays.

US Pay Range $22.34 — $22.34 USD