Operations Excellence Business Partner Lakeland, FL

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Established in 2022, Real Cold was founded to address the unmet needs of the food cold chain sector. By combining high-growth strategic locations, state-of-the-art facilities, and exhaustive offerings that include traditional storage programs and diverse value-added services (including DTC), the company has positioned itself as a collaborative and integrated provider for food retailers, producers, and distributors. This mission is reinforced through its highly bespoke solutioning and customer-centric approach.

The Real Cold platform operates a national, omni-channel network, inclusive of traditional storage offerings, as well as comprehensive direct-to-consumer programs, which can reach the majority of U.S. consumers within 1 - or 2-day ground service.

The Operations Excellence Business Partner serves as a critical support leader within the organization, functioning as the bridge between customer onboarding, operations execution, and continuous improvement initiatives. This role is instrumental in ensuring successful customer launches and maintaining operational consistency across the network. The Tactical Operations, Sr. Specialist position directly impacts customer experience, operational performance, and the scalability of the business.

This role is responsible for leading new customer onboarding efforts, managing cross-functional operational projects, and supporting site leadership teams to drive consistency and operational excellence across a third-party cold storage network. The ideal candidate combines strong project management discipline with hands-on operational knowledge in warehousing, logistics, and cold chain environments.

• Lead end-to-end onboarding of new customers across multiple cold storage facilities
• Coordinate cross-functional activities (Operations, IT, EDI, Transportation, Finance) to ensure successful go-live
• Develop and maintain onboarding project plans, timelines, and deliverables
• Serve as the primary point of contact for internal stakeholders during onboarding
• Drive readiness activities including SOP development, system configuration alignment, and operational validation
• Ensure seamless transition from onboarding to steady-state operations

• Lead company-wide operations initiatives (process improvements, system implementations, network standardization)
• Manage project scope, timelines, risks, and stakeholder communication
• Partner with IT, CI, and Operations to implement scalable solutions
• Track and report project progress to leadership
• Identify opportunities for automation, efficiency gains, and cost reduction

• Support site leaders in driving key operational metrics (throughput, accuracy, labor efficiency, safety)
• Identify performance gaps and assist in developing corrective action plans
• Provide on-site support during peak periods, launches, or operational challenges
• Promote standard operating procedures and best practices across locations
• Act as a resource for troubleshooting complex operational issues

• Bachelor’s degree in Supply Chain, Operations Management, Business, or related field (or equivalent experience)
• 5+ years of experience in warehouse operations, logistics, or 3PL environments (cold storage preferred)
• Proven experience leading projects, customer implementations, or…