Supply Chain Analyst – Reverse Logistics & Packaging (LP-04378

Company

Summary:

Lamps Plus exists to light up your most cherished moments! Lamps Plus is the nation’s largest specialty lighting, furniture, and home décor retailer. We offer over 90,000 designs from famous brands to 20+ exclusive lines, with hundreds of new designs introduced every week. Founded in 1975, the Los Angeles based, privately held company maintains a thriving e-commerce site, B2B model, and operates over 20 retail stores across the western United States.

At Lamps Plus, we believe in helping others shine.

The Supply Chain Analyst – Reverse Logistics & Packaging plays a key role in driving efficiency and cost savings across our returns and packaging operations. In this position, you will develop and maintain reverse logistics processes, analyze data to identify trends, and implement solutions that reduce item damage and optimize packaging to lower shipping costs. You will collaborate closely with fulfillment center teams, suppliers, carriers, and internal departments to ensure smooth communication and effective resolution of issues.

This is a great opportunity for a data-driven problem solver who enjoys cross-functional collaboration and making a measurable impact on both operations and the bottom line. The Supply Chain Analyst will enthusiastically demonstrate a Can-Do Attitude, lead with Compassion, be Endlessly Curious, and Make the Complex Simple.

Reverse Logistics & Returns Management

• Develop and maintain reverse logistics processes to ensure efficient and effective management of returned and damaged products.
• Build and maintain reporting on returns and item damages; identify trends and make data-driven recommendations to improve processes and profitability.
• Identify high-damage items and implement targeted strategies to reduce damage rates.
• Manage the liquidation of returned products to maximize recovery value.
• Ensure compliance with all applicable regulations and company policies related to reverse logistics.

• Analyze current box and packaging configurations to identify key areas for improvement and implement creative solutions.
• Lead design initiatives to minimize item damage and maximize operational efficiency throughout the packaging process.
• Identify and execute opportunities to reduce packaging size and avoid parcel accessorial charges.
• Develop and track metrics to measure the effectiveness of packaging improvements and reverse logistics processes.

• Work closely with fulfillment center teams to maintain open communication and quickly identify and resolve potential operational issues.
• Develop and enforce processes to ensure international vendors adhere to requirements set forth in the Vendor Standards Manual.
• Manage relationships with key stakeholders — including suppliers, carriers, and internal and external departments — to ensure effective communication and issue resolution.

• Identify and implement cost-saving opportunities across reverse logistics and packaging operations.
• Conduct ongoing data analysis to surface trends, measure process effectiveness, and drive continuous improvement initiatives.
• Lead cross-functional projects related to network changes, new processes, or systems improvements; maintain timelines and action registers.

• A problem-solver's instinct — you look at a damaged item or an oversized box and immediately start thinking about root causes and creative fixes.
• Data-driven thinking, you're comfortable building reports, analyzing trends in returns and damages, and turning that data into clear recommendations that drive real change.
• A hands-on approach — you're willing to get into the details of packaging design,…