Supply Chain Operations, Senior Manager

Salary : $125,000 - $157,000 annually + bonus opportunity Job Family :
Supply Chain Operations Location :
United States - Chicago Office

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people.

Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood with anadditionalofficelocatedin New York City. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Store’s across the country.

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

The Senior Supply Chain Operations Manager will lead the end-to-end Sales & Operations Planning (S&OP) process across the Americas region, ensuring alignment between commercial objectives, demand forecasts, supply capabilities, and financial targets. This role serves as a critical bridge between Sales, Marketing, Finance, Demand Planning, and Supply Planning teams, driving cross-functional decision-making, inventory optimization, and operational excellence. The successful candidate will leverage data, analytics, and business insights to proactively identify risks, evaluate trade-offs, and deliver actionable recommendations that support business growth and customer service objectives.

Responsibilities include :

Lead and facilitate monthly S&OP process including Supply and Demand balancing and Executive S&OP meetings within Americas Region

Ensure planning processes, performance measures, and decision-making frameworks are consistently applied across the organization.

Partner closely with Sales, Marketing, Finance, and Supply Chain teams to align priorities and drive consensus on key business decisions.

Communicate supply, inventory, and service risks to leadership, along with recommended actions and mitigation plans.

Supply & Inventory Planning

Work with Supply and Demand Planning teams to develop balanced plans that support customer demand while accounting for capacity and supply constraints.

Leverage At risk and Excess (A&E) opportunities to close planning gaps, reduce risk, and improve execution, while tracking adherence at the market level.

Lead scenario analysis to assess potential impacts to service, inventory, commercial objectives, and recommend the best path forward.

Partner with Demand Planning to identify risks early and develop mitigation strategies to minimize business disruption.

Business Performance Management

Monitor and review key planning and supply chain metrics, including Sales Supportability, inventory health, OTIF, and working capital.

Analyze performance trends to identify opportunities for improvement and areas of potential risk.

Drive root cause analysis and corrective action plans to address forecast, inventory, and supply chain performance issues.

Cross-Functional Leadership

Act as a key link between commercial, demand, and supply chain teams, ensuring alignment on priorities, assumptions, and business goals.

Build strong partnerships across functions and influence decisions at all levels of the organization.

Present business insights, recommendations, and trade-off analyses to senior leadership.

Promote a culture of accountability, collaboration, and continuous improvement.

Planning Excellence & Digital Transformation

Identify and implement opportunities to improve planning processes, tools, and reporting capabilities.

Champion adoption of planning technologies and data-driven decision-making.

Support ongoing planning transformation initiatives and continuous improvement efforts across the supply chain.

8+ years experience

Bachelor’s in supply chain, engineering, or related field

Strong working knowledge of supply chain processes and systems.

Advanced in Microsoft Excel

Experience with ERP and MRP systems (SAP is a plus)

Comfortable working with large complex data sets

Ability to create process governance and structure while managing…