Client Program Manager

The Client Program Manager serves as the primary point of contact for a strategic global customer, responsible for driving customer success through strong stakeholder management, program leadership, and supply chain expertise. This role leads cross functional initiatives across logistics, product, commercial, and operations teams to ensure alignment on customer priorities, operational performance, and business outcomes.

The ideal candidate brings a strong foundation in supply chain management, experience managing complex customer relationships, and the ability to influence across a global matrix organization. Success in this role requires the ability to navigate diverse stakeholder groups, coordinate resources across regions and functions, identify opportunities for continuous improvement, and translate customer priorities into measurable results.

This position is best suited for a customer focused leader with experience managing strategic accounts, leading cross functional programs, and driving end to end supply chain performance within a complex global environment.

We are looking for someone who thrives in a collaborative, customer-focused environment and is passionate about driving supply chain excellence.

This role requires a strong understanding of supply chain management principles and the ability to manage complex customer relationships across a global network. The ideal candidate will have experience leading cross-functional programs, aligning stakeholders around common objectives, and driving operational and business outcomes across multiple regions and functions.

Success in this role requires strong stakeholder management skills, business acumen, and the ability to navigate a large matrix organization. The candidate should be comfortable engaging with customer leadership, influencing decision makers, coordinating resources across the Maersk network, and driving alignment across operational, commercial, and product teams.

The ideal candidate will have a proven track record of building trusted customer relationships, driving accountability across diverse stakeholder groups, and delivering measurable business outcomes in complex environments. Experience supporting global supply chains, strategic accounts, and senior customer stakeholders will be critical to success in this role.

Key Responsibilities

• Act as the primary point of contact, building trusted relationships and ensuring alignment on strategic priorities
• Lead cross-functional programs across Maersk, driving execution from strategy to delivery
• Partner closely with customer stakeholders and internal teams to improve operational performance, service delivery, and customer satisfaction
• Identify opportunities to improve supply chain performance by driving best practices and implementing continuous improvement initiatives
• Develop and maintain standardized KPIs to track performance and enable data-driven decision-making
• Drive speed-to-market improvements through innovative supply chain solutions
• Collaborate with internal stakeholders across logistics, product, and operations to enhance service delivery and scalability
• Anticipate operational challenges and proactively design solutions to improve efficiency, cost, and customer outcomes
• Conduct regular operational reviews, root cause analysis, and corrective action planning to ensure sustainable performance improvements

Qualifications

• Bachelor’s degree in Business, Logistics, Engineering, Supply Chain Management, or a related field
• 5+ years of operational, logistics, supply chain management, program management, or customer management experience
• Strong knowledge of supply chain management, transportation, warehousing, inventory management, and logistics operations
• Preferred:
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