Lead, Sample Room

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At Ferrara, Ferrero, Fox’s Burton’s, and The Fine Biscuits Company, we’re loved by people of all generations for the joy we bring—and that joy is crafted by our people. Join us and explore a whole world to discover, where your passion will find its place.

Today, Ferrara is the #1 sugar confectioner in the U.S, with global sales in more than 40 countries. Ferrara boasts a passionate team of over 9,000 employees around the world who deliver and create hundreds of iconic and beloved products.

In the U.S., more than 67 million households annually enjoy our popular brands like NERDS®, Brach’s®, Jelly Belly®, SweeTARTS®, Laffy Taffy®, and Trolli®. In Brazil, Dori has become a household name with snacking products that include brands such as Dori, Gomets, Pettiz, and Yogurte 100. And, in France, Carambar & Co have earned generations of loyal customers through the timeless appeal of iconic candy and chocolate brands such as Carambar, Lutti, Krema, Poulain, Vichy and Terry’s.

A privately held company, Ferrara Group is headquartered in Chicago. Ferrara boasts a network of over 30 locations in North America, South America, Europe and Asia Pacific that includes manufacturing, distribution, sales, and R&D facilities.

Position requires ability to work overtime. As a result, it may require working varying start times, end times, and weekends dependent on business needs.

Core hours: 6:30am-3:00pm

The Sample Room Lead is responsible for leading the day-to-day operations of the Sample Room, ensuring the accurate preparation, packaging, and shipment of product samples that support customers, brokers, sales teams, leadership, marketing initiatives, trade shows, and special events. This role serves as a key partner across the organization, coordinating sample requests, managing shipping logistics, maintaining inventory and organization, and ensuring compliance with food safety, quality, and workplace standards.

• Lead daily Sample Room operations, prioritizing and coordinating sample requests to support business objectives and customer needs.
• Prepare, package, and fulfill product samples for customers, brokers, sales teams, leadership, and internal stakeholders.
• Coordinate shipments through UPS, Fed Ex, USPS, and other carriers to ensure timely and accurate delivery.
• Generate and maintain product labels for sample products, repacks, and relabeled items.
• Create and assemble sample kits, product mockups, gift boxes, trade show materials, and promotional packages.
• Support new product launches and customer presentations through sample preparation and organization.
• Maintain inventory of products, packaging materials, shipping supplies, and Sample Room resources.
• Ensure inventory accuracy and timely replenishment of supplies to support ongoing business needs.
• Partner with Sales, Marketing, R&D, Quality, Customer Service, and Operations to support customer and business initiatives.
• Maintain accurate records of sample requests, shipments, and inventory usage.
• Ensure compliance with GMPs, food safety standards, and company policies.
• Maintain a clean, organized, and audit-ready Sample Room environment.
• Train and provide guidance to backup personnel and temporary employees as needed.
• Identify opportunities to improve efficiency, organization, and service levels within Sample Room operations.
• Support special projects, trade shows, promotional events, and company initiatives as assigned.
• Work extended hours and/or weekends when necessary to meet critical deadlines and business demands.

• Strong organizational and time management skills with the ability to manage multiple priorities.
• Demonstrated ability to work independently and take ownership of responsibilities.
• Strong attention to detail and commitment to accuracy.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with the ability to support internal and external stakeholders.
• Positive attitude with a flexible, team-oriented approach.
• Ability to identify process improvements and drive operational efficiency.
• Commitment to…